https certificate expired!

sreilly's Avatar

sreilly

07 Feb, 2021 01:57 AM

It appears your https/TLS certificate has expired and now my entire support system is unavailable to paying customers. Please fix this ASAP!

My site is https://infinitekind.tenderapp.com however it appears your own site and support system is also affected.

This is a serious CODE RED emergency. I'm sorry for the all caps, but please respond as soon as you see this message to assure me that you are getting this working again.

Sean Reilly

  1. 1 Posted by sreilly on 08 Feb, 2021 08:14 AM

    sreilly's Avatar

    Thank you for the quick resolution. Curious why there was no response here on your own tender site though. I'd suggest making your activities more visible... it's not a good look for a support service like Tender to seemingly not have anyone attending to it.

  2. Support Staff 2 Posted by brandi on 09 Feb, 2021 05:47 PM

    brandi's Avatar

    Hi Sean,

    I can assure you that Tender has an active support staff, though there are time differences and weekends which can vary our response time.

    I'm glad to hear we were able to resolve the issue quickly for you, and want to sincerely apologize for the inconvenience and hassle.

    Best,
    Brandi

  3. brandi closed this discussion on 09 Feb, 2021 05:47 PM.

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