Email Replies Not Working

John's Avatar


17 Jun, 2021 10:08 PM


When I reply to a support post by email, about 95% of the time my reply does not post. This started happening since yesterday.
My support site is at, and I am replying from my email address [email blocked]

John Wu

  1. Support Staff 1 Posted by brandi on 17 Jun, 2021 10:10 PM

    brandi's Avatar

    Hi John,

    We just discovered there was a problem with an internal service which was just fixed. You should start to see the emails/replies go through today and into tomorrow.

    We sincerely apologize for the inconvenience and thank you for your patience.


  2. 2 Posted by John on 17 Jun, 2021 10:59 PM

    John's Avatar

    I see it is fixed now. My previous replies are posting. Thanks!

  3. Support Staff 3 Posted by brandi on 18 Jun, 2021 07:54 PM

    brandi's Avatar

    Great, thanks for letting us know!

  4. brandi closed this discussion on 18 Jun, 2021 07:54 PM.

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