Support emails sent via bcc are lost

Eric's Avatar

Eric

20 Nov, 2009 02:19 PM

We've set up our platform so that some specific emails are sent to the user, Bcc'ing our support email address ([email blocked]).
Unfortunately, the emails seem to be ignored by TenderApp.

Any chance of getting them accepted?

Thanks

  1. 1 Posted by rick on 20 Nov, 2009 04:10 PM

    rick's Avatar

    Can you give me a better example so I know what I can look for? If we're seeing it hit our [email blocked] address, it should be accepted.

  2. 2 Posted by Eric on 20 Nov, 2009 04:53 PM

    Eric's Avatar

    hm... after further testing, it seems to work OK.
    I think what happened is that we had sent 2 emails with the same body. The second wasn't taken into account by TenderApp (no error message or anything).

    It seems to us that a 2nd email with the same body is automatically discarded (we would prefer it to be accepted).

  3. 3 Posted by rick on 20 Nov, 2009 05:09 PM

    rick's Avatar

    That's the autoresponder protection. It's so you don't wake up to the aftermath of a war between our comment notifications and some other service's autoreply emails. It should only matter if the two emails were posted in the same 24 hour timespan. I'll see if there's a bug in that system.

    Also, the extra email should be in the trash, not completely discarded.

  4. 4 Posted by Eric on 20 Nov, 2009 05:15 PM

    Eric's Avatar

    OK, I understand now, thanks.

    And thanks for mentioning Trash. I hadn't notice it.
    I'd suggest disabling by default the sending of emails to Trash (and Spam -- some of our test emails ended up there).

    It would be less automagic, but the behavior of the AutoResponder would be clearer to users.

  5. 5 Posted by rick on 20 Nov, 2009 05:30 PM

    rick's Avatar

    If we disabled it, no one would activate it until they had 2000 new emails in their category, when it's an emergency. I'd like to avoid that if possible :) We're planning some kind of notification system though. Some place where we could notify you of initial events and milestones, such as receiving your first spam email.

  6. 6 Posted by Eric on 20 Nov, 2009 05:32 PM

    Eric's Avatar

    Yes, sounds useful.

  7. Courtenay closed this discussion on 20 Nov, 2009 06:04 PM.

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