Email Settings Do Not Reflect True State

ajay's Avatar

ajay

03 Dec, 2009 02:27 AM

In our Email Settings, every category is listed as being "disabled" when in fact we Tender is creating new tickets for any email sent to a set of emails we designated a few months ago in this same settings page.

  1. 1 Posted by Will on 03 Dec, 2009 02:29 AM

    Will's Avatar

    It is indeed misleading and I believe we have a change coming for that. Those emails are permanently generated for each category and "disable" is not the right word to use.

    If you are still receiving email on that category, you need to turn off the autoforwarder you setup on the email that sends to the tender address. Even if we disabled those email addresses our servers are still handling your emails that are coming into the system.

  2. 2 Posted by Ajay Kapur on 03 Dec, 2009 02:43 AM

    Ajay Kapur's Avatar

    So what would happen if we hit the button "enable" on a given category?

  3. 3 Posted by Will on 03 Dec, 2009 03:47 AM

    Will's Avatar

    All it does is show the email address. It's really just a hide/show state. That email is always there. The only thing really activating them is if you are forwarding to that address.

  4. Nicole closed this discussion on 05 Feb, 2010 07:23 PM.

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