tag:help.tenderapp.com,2008-11-12:/discussions/problems/1472-tremendous-problems-with-ticket-creation-flowTender: Discussion 2018-10-18T06:26:19Ztag:help.tenderapp.com,2008-11-12:Comment/11130002010-02-26T19:00:07Z2010-02-26T19:00:09ZTremendous problems with ticket creation flow<div><p>Forgot the links...</p>
<p><a href=
"http://skitch.com/tobiasluetke/nakax/start-a-discussion-new-relic-support">
http://skitch.com/tobiasluetke/nakax/start-a-discussion-new-relic-s...</a></p>
<p>Suggestion:</p>
<p><a href=
"http://skitch.com/tobiasluetke/nak28/start-a-discussion-new-relic-support">
http://skitch.com/tobiasluetke/nak28/start-a-discussion-new-relic-s...</a></p>
<p>Suggestion in text: Change the screen so that the ticket is
immediately created. There will still be links to the knowledge
base but those links go to slightly different versions of the
knowledge base viewer which allows you to close your current
tickets.</p>
<p>This will prevent people from not confirming the last
step.<br></p></div>Tobias Lütketag:help.tenderapp.com,2008-11-12:Comment/11130002010-02-26T19:02:03Z2010-02-26T19:02:06ZTremendous problems with ticket creation flow<div><p>Also, this just came up:</p>
<p>Your comment was posted successfully. You may have to wait a few
moments while your comment is being moderated.</p>
<p>^ this message shouldn't even exist. Just make it so that the
person who writes the post always sees the result directly. You can
do this by adding a ?comment_whitelist=5453 parameter to the top of
the URL after the post and tell tender to always load the comment
of this ID, even if spam check hasn't been finalized yet. Big
improvement for usability.</p></div>Tobias Lütketag:help.tenderapp.com,2008-11-12:Comment/11130002010-02-26T19:38:53Z2010-02-26T19:38:53ZTremendous problems with ticket creation flow<div><p>Point taken. We'll work on fixing this and let you know when
we've come up with a solution.</p></div>towskitag:help.tenderapp.com,2008-11-12:Comment/11130002010-03-01T14:34:39Z2010-03-01T14:34:39ZTremendous problems with ticket creation flow<div><p>Discussions are now immediately created.</p>
<p>We'll work on the 'display spam to spammers' feature (I love
this one.. works well for trolls too).</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/11130002010-03-01T14:54:32Z2010-03-01T14:54:32ZTremendous problems with ticket creation flow<div><p>Thanks a lot Courtenay, I'll let you know how how this will
affect our<br>
ticket volume.</p></div>Tobias Lütke