tag:help.tenderapp.com,2008-11-12:/discussions/problems/1555-no-subjectTender: Discussion 2018-10-18T06:26:21Ztag:help.tenderapp.com,2008-11-12:Comment/12820962010-03-22T18:47:20Z2010-03-22T18:47:20ZNo subject<div><p>Hmm. I can see you have 3 sections and 42 articles, but not any
more<br>
than that. Do you have an approximate date when these
disappeared?</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/12820962010-03-22T18:58:05Z2010-03-22T18:58:06ZNo subject<div><p>Not really. Today was the first time I noticed that the sections
were gone. Last time I looked at it was 2 weeks ago and they were
all there. Then today, articles and sections were missing.</p></div>Chi Morahtag:help.tenderapp.com,2008-11-12:Comment/12820962010-03-22T19:01:29Z2010-03-22T19:01:29ZNo subject<div><p>OK, a bit of searching later, and I found when someone on your
team<br>
deleted at least some of those sections. Sorry for the raw server
log<br>
dump;</p>
<p>Mar 17 19:03:11 xc88-s00059 rails[17878]: Processing<br>
SectionsController#destroy (for 75.142.19.241 at 2010-03-17
12:03:11)<br>
[DELETE] Mar 17 19:03:11 xc88-s00059 rails[17878]: Parameters:<br>
{"action"=>"destroy", "_method"=>"delete",
"authenticity_token"=>"a273850bf634fa6938dbbfb9e82e7d3ecdf0e4cd59b5fe182c4319aabcd2ee74",
"id"=>"how-do-i", "controller"=>"sections"}</p>
<p>I can figure out who it was, if it matters, but it may be more
helpful<br>
to try and get those from our database backups.. I assume you
don't<br>
have a copy of any of those FAQs..? (I couldn't find any in
google's<br>
web cache)</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/12820962010-03-22T19:12:31Z2010-03-22T19:12:32ZNo subject<div><p>Thank you so much! If it won't be a bother,<br>
1. I'd like to know who it was.<br>
2. How do I retrieve the information from your backup?</p></div>Chi Morahtag:help.tenderapp.com,2008-11-12:Comment/12820962010-03-22T19:43:32Z2010-03-22T19:43:32ZNo subject<div><p>OK,</p>
<h1>1 - I'm not 100% positive on this, but there's a small amount
of</h1>
<p>other activity from that IP address (75.142.19.241); and only
one<br>
person (<a href=
"mailto:molly@lesseverything.com">molly@lesseverything.com</a>)
logged in from that IP. This might<br>
be inaccurate if you all share the same office and share an IP<br>
address. Molly doesn't seem to have logged in from any other IPs,
and<br>
I don't see any other logins from that IP.</p>
<h1>2 - I'm seeing if our host has database backups available that
far</h1>
<p>back (before the 17th). I can also try grabbing raw posts out of
the<br>
server logs.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/12820962010-03-22T19:52:37Z2010-03-22T19:52:37ZNo subject<div><p>Thank you so much! I truly appreciate it. I will wait to see if
you pull<br></p>
<h2>anything from your database.</h2>
<p>Chi Morah<br>
Bookkeeper and Smile Maker :)<br>
<a href=
"http://LessAccounting.com">http://LessAccounting.com</a></p></div>Chi Morahtag:help.tenderapp.com,2008-11-12:Comment/12820962010-03-22T23:42:33Z2010-03-22T23:42:33ZNo subject<div><p>Currently part-way through restoring a backup from the 16th
(yay,<br>
half-gigabyte databases). I should have more information once
my<br>
laptop is no longer on fire. ;) If the data isn't in this backup,
I<br>
can go further back in time.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/12820962010-03-22T23:45:27Z2010-03-22T23:45:27ZNo subject<div><h2>Thank you, so very much !</h2>
<p>Chi Morah<br>
Bookkeeper and Smile Maker :)<br>
<a href=
"http://LessAccounting.com">http://LessAccounting.com</a></p></div>Chi Morahtag:help.tenderapp.com,2008-11-12:Comment/12820962010-03-23T20:46:42Z2010-03-23T20:46:42ZNo subject<div><p>OK. Managed to (finally) get our epic database backup restored
and<br>
extract your FAQs as they existed last week on our staging<br>
environment. The next step is importing them back onto
production.</p>
<p>These should go back onto your site in the next day or two, and
we'll<br>
make it harder in future for people to permanently/accidentally
delete<br>
their FAQs.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/12820962010-03-23T20:49:13Z2010-03-23T20:49:13ZNo subject<div><h2>Thanks Courtnenay! I truly appreciate it.</h2>
<p>Chi Morah<br>
Bookkeeper and Smile Maker :)<br>
<a href=
"http://LessAccounting.com">http://LessAccounting.com</a></p></div>Chi Morahtag:help.tenderapp.com,2008-11-12:Comment/12820962010-03-28T23:02:05Z2010-03-28T23:02:05ZNo subject<div><p>OK, all restored. Let me know if you have any other issues.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/12820962010-03-28T23:09:18Z2010-03-28T23:09:18ZNo subject<div><h2>Thank you so very much, Courtenay! I truly appreciate it.</h2>
<p>Chi Morah<br>
Bookkeeper and Smile Maker :)<br>
<a href=
"http://LessAccounting.com">http://LessAccounting.com</a></p></div>Chi Morah