Email Address has gone from the name?

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04 Feb, 2009 11:59 PM

All my issues I no longer can see the email address of who it came from.

I need this so I can tell who I'm talking to....

They just say Anonymous now. The issues used to say Anonymous ([email blocked])

Please put the email back....

  1. 1 Posted by Xavier Shay on 05 Feb, 2009 12:34 AM

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  2. Support Staff 2 Posted by Courtenay on 05 Feb, 2009 12:36 AM

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    hahah awesome. Rick, expose the email address to supporters please :)

  3. 3 Posted by SoreGums on 05 Feb, 2009 12:39 AM

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    Thanks :)

  4. 4 Posted by Xavier Shay on 07 Feb, 2009 06:26 AM

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  5. 5 Posted by SoreGums on 08 Feb, 2009 11:42 PM

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    Ok I figured out I can right click annoymous users and go "copy email"

    This doesn't help for "colin" I have three possible colins this could be....

  6. 6 Posted by rick on 10 Feb, 2009 08:17 AM

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    Xavier: no need to bump issues, thanks :)

    SoreGums: I felt like showing the email address would take up too much space. You typically don't need it too often anyway. When you do, you can mouse over the name and get it, or click over to the user's profile page if they're a registered user.

  7. 7 Posted by SoreGums on 10 Feb, 2009 08:38 AM

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    rick: sounds good to me, as long as it is visible. Thanks. is this live now or soon?

  8. 8 Posted by rick on 10 Feb, 2009 09:11 AM

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    It went up when I deployed the tweaks in the post that Xavier linked in the first deployment:

  9. 9 Posted by SoreGums on 10 Feb, 2009 09:17 AM

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    rick: ok. not seeing it here. Is a JS thing or a title attr on the a? I don't have any title attr on my a's... or should I just use "copy email" (which imo is not very user friendly...)

  10. 10 Posted by rick on 10 Feb, 2009 09:19 AM

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    It's a mailto: link, unless the user is a registered user. Then, it links to their page which should show the address there.

  11. 11 Posted by SoreGums on 10 Feb, 2009 09:29 AM

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    I don't have a status bar in my browser, or an address bar, or menus. Only tabs.
    Portable FF with Gmail, Gmail, BaseCamp, tenderapp - tabs

    so I have to right click the the mailto link, copy email, then paste somewhere. or right click the link, properties, read email, close properties.

    I also have a discussion in the system just with colin(annoymous), clicking on colin(annoymous) takes me to a user page with posts started by colin(1 post) and no other info. I tried two ways to post a message (not logged in) without entering a email or subject and tenderapp won't let me.
    so how come I can't see colin's email?

  12. 12 Posted by Zwgbannn on 10 Feb, 2009 09:42 AM

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  13. 13 Posted by rick on 10 Feb, 2009 09:45 AM

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    Strange setup... I can add the link to the title attribute if that'll help.

    Also, the users page only shows the email to Tender admins (us). That would explain that :) I should start marking those regions so I know they're special.

    I've added the title attribute for all users and the email link to registered users' profile pages. How's it look now?

    What do you need the email address for anyway? One of the things we're thinking about adding is the ability to start issues and send them to other users. Instead of sending someone an email, I want to send them a Tender discussion so that the complete conversation can be tracked.

  14. 14 Posted by SoreGums on 10 Feb, 2009 09:56 AM

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    yah - I can see emails now, thanks.

    so full setup is I use 3 browsers.
    1. just email,basecamp and now my tenderapp
    2. Web Development stuff, so firebug and stuff
    3. System default FF (websites crash my browser) i don't need my email going down because of dodgy site/quicktime/FF being weird)

    I need the email because the only way people have figured out how to send me/us feedback or issues is to use the feedback button that is really obvious. This feedback button pops up a textarea they fill in and press send. Then I take that feedback, use their email in the system as "From", set "subject" to feedback.trim(25), set "message" to feedback, then let send an email to tender via the category email address.

    I use the email to figure out what account the user belongs to. Maybe I should insert what account the user is coming from into the message.

    I don't like email either. All the Joe users out their love email and nark up if they have to use an "online app" - "why can't I just send u an email?"....
    If I could set and destroy users between my app and tenderapp and group users and separate groups of users that would be cool.

  15. 15 Posted by rick on 10 Feb, 2009 10:16 AM

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    I don't like email either. All the Joe users out their love email and nark up if they have to use an "online app" - "why can't I just send u an email?"....

    I would say that using your feedback form still counts as an "online app". Do you have email setup yet that goes to a category specific email? We'd also like to get a nice javascript widget to make inline feedback forms easier to deal with.

    One other thing: I use the special tender cookies for Lighthouse, so that users' comments are directly linked to the internal Lighthouse dashboard. That's currently impossible with emails and even your inline feedback form. I'll have to think a bit about how to make it compatible (perhaps by allowing you to set some custom mail headers or codes in the bottom of the message).

    If I could set and destroy users between my app and tenderapp and group users and separate groups of users that would be cool.

    API support is definitely coming. We've just felt that things like keyword search, queues, and auto/canned responses are more important currently.

    Thanks for working through this issue with me in greater detail and sharing a bit more about your workflow with Tender. It's sparked a few ideas on how we might be able to make things easier on you and others.

  16. 16 Posted by SoreGums on 10 Feb, 2009 10:27 AM

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    oh yes, they are using an online app - they have too. The app is a calculator/quoting tool for finance. so the feedback form is ajax and apart of the app. Like the feedback form. They don't leave the app - its just there. yes it uses the email to category thing tenderapp has.

    Its hard enough getting them to type in and login. You see they type and wonder why it doesn't work... "I didn't say 'www' ", i just said "". For these users to navigate away from the app (which is a single page) and click links to get there question to someone - its in the "too hard" basket. I have the hmac cookie set so if they do click the FAQ/KB link they are all logged in etc.

    So I see how I should be using LightHouse for managing the code part, however that right now is just to much 'management'. BaseCamp and a To-Do list has sufficed for now.

    I figure you guys have heaps of ideas to get through. I'm all for waiting, you've saved me having to create what I have right now, which is a way to keep up with user issues. So tenderapp works great for me.

  17. 17 Posted by Flrwcoxh on 10 Feb, 2009 11:19 AM

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  18. 18 Posted by Xavier Shay on 10 Feb, 2009 04:39 PM

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    sorry for being an ass, it was crippling our support team. thanks for fixing.

  19. 19 Posted by rick on 10 Feb, 2009 05:19 PM

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    SoreGums: I get all that, we definitely want need a feedback widget. I believe we have some feedback widget mockups for web apps and cocoa apps working already, so it won't be too much longer.

  20. rick closed this discussion on 10 Feb, 2009 05:19 PM.

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