tag:help.tenderapp.com,2008-11-12:/discussions/problems/291-email-address-has-gone-from-the-nameTender: Discussion 2011-04-07T06:08:09Ztag:help.tenderapp.com,2008-11-12:Comment/590082009-02-05T00:34:30Z2009-02-05T00:34:30ZEmail Address has gone from the name?<div><p>
http://help.tenderapp.com/discussions/problems/276-exposing-email-addresses-a-privacy-concern</p></div>Xavier Shaytag:help.tenderapp.com,2008-11-12:Comment/590082009-02-05T00:36:19Z2009-02-05T00:36:19ZEmail Address has gone from the name?<div><p>hahah awesome. Rick, expose the email address to supporters
please :)</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/590082009-02-05T00:39:24Z2009-02-05T00:39:24ZEmail Address has gone from the name?<div><p>Thanks :)</p></div>SoreGumstag:help.tenderapp.com,2008-11-12:Comment/590082009-02-07T06:26:55Z2009-02-07T06:26:55ZEmail Address has gone from the name?<div><p>bump</p></div>Xavier Shaytag:help.tenderapp.com,2008-11-12:Comment/590082009-02-08T23:42:32Z2009-02-08T23:42:32ZEmail Address has gone from the name?<div><p>Ok I figured out I can right click annoymous users and go "copy
email"</p>
<p>This doesn't help for "colin" I have three possible colins this
could be....</p></div>SoreGumstag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T08:17:01Z2009-02-10T08:17:01ZEmail Address has gone from the name?<div><p>Xavier: no need to bump issues, thanks :)</p>
<p>SoreGums: I felt like showing the email address would take up
too much space. You typically don't need it too often anyway. When
you do, you can mouse over the name and get it, or click over to
the user's profile page if they're a registered user.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T08:38:06Z2009-02-10T08:38:06ZEmail Address has gone from the name?<div><p>rick: sounds good to me, as long as it is visible. Thanks. is
this live now or soon?</p></div>SoreGumstag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T09:11:17Z2009-02-10T09:11:17ZEmail Address has gone from the name?<div><p>It went up when I deployed the tweaks in the post that Xavier
linked in the first deployment:</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T09:17:49Z2009-02-10T09:21:08ZEmail Address has gone from the name?<div><p>rick: ok. not seeing it here. Is a JS thing or a title attr on
the a? I don't have any title attr on my a's... or should I just
use "copy email" (which imo is not very user friendly...)</p></div>SoreGumstag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T09:19:34Z2009-02-10T09:19:34ZEmail Address has gone from the name?<div><p>It's a mailto: link, unless the user is a registered user. Then,
it links to their page which should show the address there.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T09:29:57Z2009-02-10T09:30:54ZEmail Address has gone from the name?<div><p>ok.<br>
I don't have a status bar in my browser, or an address bar, or
menus. Only tabs.<br>
Portable FF with Gmail, Gmail, BaseCamp, tenderapp - tabs<br></p>
<p>so I have to right click the the mailto link, copy email, then
paste somewhere. or right click the link, properties, read email,
close properties.<br></p>
<p>I also have a discussion in the system just with
colin(annoymous), clicking on colin(annoymous) takes me to a user
page with posts started by colin(1 post) and no other info. I tried
two ways to post a message (not logged in) without entering a email
or subject and tenderapp won't let me.<br>
so how come I can't see colin's email?</p></div>SoreGumstag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T09:42:47Z2009-02-10T09:42:49ZEmail Address has gone from the name?<div><p>Yess.,</p></div>Zwgbannntag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T09:45:45Z2009-02-10T09:45:45ZEmail Address has gone from the name?<div><p>Strange setup... I can add the link to the title attribute if
that'll help.</p>
<p>Also, the users page only shows the email to Tender admins (us).
That would explain that :) I should start marking those regions so
I know they're special.</p>
<p>I've added the title attribute for all users and the email link
to registered users' profile pages. How's it look now?</p>
<p>What do you need the email address for anyway? One of the things
we're thinking about adding is the ability to start issues and send
them to other users. Instead of sending someone an email, I want to
send them a Tender discussion so that the complete conversation can
be tracked.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T09:56:38Z2009-02-10T09:56:38ZEmail Address has gone from the name?<div><p>yah - I can see emails now, thanks.<br></p>
<p>so full setup is I use 3 browsers.<br>
1. just email,basecamp and now my tenderapp<br>
2. Web Development stuff, so firebug and stuff<br>
3. System default FF (websites crash my browser) i don't need my
email going down because of dodgy site/quicktime/FF being
weird)<br></p>
<p>I need the email because the only way people have figured out
how to send me/us feedback or issues is to use the feedback button
that is really obvious. This feedback button pops up a textarea
they fill in and press send. Then I take that feedback, use their
email in the system as "From", set "subject" to feedback.trim(25),
set "message" to feedback, then let Merb::Mailer.new send an email
to tender via the category email address.<br></p>
<p>I use the email to figure out what account the user belongs to.
Maybe I should insert what account the user is coming from into the
message.<br></p>
<p>I don't like email either. All the Joe users out their love
email and nark up if they have to use an "online app" - "why can't
I just send u an email?"....<br>
If I could set and destroy users between my app and tenderapp and
group users and separate groups of users that would be cool.</p></div>SoreGumstag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T10:16:54Z2009-02-10T10:16:54ZEmail Address has gone from the name?<div><blockquote>
<p>I don't like email either. All the Joe users out their love
email and nark up if they have to use an "online app" - "why can't
I just send u an email?"....</p>
</blockquote>
<p>I would say that using your feedback form still counts as an
"online app". Do you have email setup yet that goes to a category
specific email? We'd also like to get a nice javascript widget to
make inline feedback forms easier to deal with.</p>
<p>One other thing: I use the special tender cookies for
Lighthouse, so that users' comments are directly linked to the
internal Lighthouse dashboard. That's currently impossible with
emails and even your inline feedback form. I'll have to think a bit
about how to make it compatible (perhaps by allowing you to set
some custom mail headers or codes in the bottom of the
message).</p>
<blockquote>
<p>If I could set and destroy users between my app and tenderapp
and group users and separate groups of users that would be
cool.</p>
</blockquote>
<p>API support is definitely coming. We've just felt that things
like keyword search, queues, and auto/canned responses are more
important currently.</p>
<p>Thanks for working through this issue with me in greater detail
and sharing a bit more about your workflow with Tender. It's
sparked a few ideas on how we might be able to make things easier
on you and others.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T10:27:50Z2009-02-10T10:27:50ZEmail Address has gone from the name?<div><p>oh yes, they are using an online app - they have too. The app is
a calculator/quoting tool for finance. so the feedback form is ajax
and apart of the app. Like the letsfreckle.com feedback form. They
don't leave the app - its just there. yes it uses the email to
category thing tenderapp has.<br></p>
<p>Its hard enough getting them to type in
http://this.specific.domain.com and login. You see they type
http://www.this.specific.domain.com and wonder why it doesn't
work... "I didn't say 'www' ", i just said
"this.specific.domain.com". For these users to navigate away from
the app (which is a single page) and click links to get there
question to someone - its in the "too hard" basket. I have the hmac
cookie set so if they do click the FAQ/KB link they are all logged
in etc.</p>
<p>So I see how I should be using LightHouse for managing the code
part, however that right now is just to much 'management'. BaseCamp
and a To-Do list has sufficed for now.<br></p>
<p>I figure you guys have heaps of ideas to get through. I'm all
for waiting, you've saved me having to create what I have right
now, which is a way to keep up with user issues. So tenderapp works
great for me.</p></div>SoreGumstag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T11:19:57Z2009-02-10T11:19:59ZEmail Address has gone from the name?<div><p>Extra.,</p></div>Flrwcoxhtag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T16:39:06Z2009-02-10T16:39:06ZEmail Address has gone from the name?<div><p>sorry for being an ass, it was crippling our support team.
thanks for fixing.</p></div>Xavier Shaytag:help.tenderapp.com,2008-11-12:Comment/590082009-02-10T17:19:46Z2009-02-10T17:19:46ZEmail Address has gone from the name?<div><p>SoreGums: I get all that, we definitely <del>want</del>
<em>need</em> a feedback widget. I believe we have some feedback
widget mockups for web apps and cocoa apps working already, so it
won't be too much longer.</p></div>rick