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3 things I need help changing, screenshots included for clarity

Emily G.'s Avatar

Emily G.

01 Feb, 2011 11:12 PM

I am customizing this Tender app for a client who is using it as a discussion forum/bbs, not as a support/kb system. (let's not debate the wisdom of that choice; it's just my job to make it work!) So if my following things aren't possible, that's OK. I just need to make sure.

In the superheader area, I'd like to know if I can change the text for those links, or if I can make them go away all together.

I also need some help with a couple of issues in the right sidebar. The screenshots should explain everything.

We are using CustomerHub, which uses the Multi-Pass to pass the user login to tender app. However, this is not working now that I have set my Tender app to "private." Now, I DO want the tender to be for members only, but does that mean (if it's set to private) that they have to login AGAIN when they go to the tender? If that is the case, I will make it public, even though it is not a public area that any person can join.

I really would appreciate your help. I've searched through these boards already and don't see anything that really applies. I know the sidebar issue may be a CSS thing--I just need to know which tag.

THANK YOU!!

  1. Support Staff 2 Posted by Courtenay on 02 Feb, 2011 08:44 AM

    Courtenay's Avatar

    You can remove those links with custom CSS; just set display:none on them.

    The SSO should work even if the site is private; what errors or weird behavior are you seeing?

  2. 3 Posted by Emily G. on 02 Feb, 2011 04:19 PM

    Emily G.'s Avatar

    Thank you very much, Courtenay! I understand the display:none and I can do that. Awesome.

    As for the login, here's what happens.

    I login (as a user, not as an admin) to the customerhub. Everything is fine. Then I click on my link to the tender app (which I call "forums" and the link goes to http://energyrich.tenderapp.com).

    It takes me to a login screen (see screenshot below) saying the site is in private mode and that I need to login to access. Now, I CAN login with my same user ID and password. But the idea is that they shouldn't have to login again, right?

    So no real error messages, just weird behavior. Thanks so much for your help!

  3. 4 Posted by Emily G. on 03 Feb, 2011 04:23 AM

    Emily G.'s Avatar

    As far as the layout of my welcome screen, this is what I want to do. (See screenshot of welcome page for this other Tender site). So I know it can be done...just don't know how to pull in that content for the categories/recent posts.

    Any ideas on my Multi-pass issue?

    Thank you!!

  4. 5 Posted by Emily G. on 03 Feb, 2011 04:44 PM

    Emily G.'s Avatar

    Any ideas, guys? This page has to be finished today. I have most of the styling issues resolved, I just need to be able to:

    allow people to go directly to Tender from CustomerHub without re-logging in

    and

    put my categories on my welcome page (as in screenshot 4 above).

    Please get back to me today if at all possible!

  5. Support Staff 6 Posted by Courtenay on 03 Feb, 2011 10:23 PM

    Courtenay's Avatar

    Hey Emily,

    There isn't really a way to put the categories on the home page with the latest post in there, but you could definitely hardcode a version of that table with links to the categories. You can put any HTML you like in the home page 'welcome' text box.

    In terms of going to Tender directly, you need to talk to Customer Hub about that. Basically, you have to use the "SSO string" which contains their encrypted login token. Do you have access to that? It'd look like "your.tenderapp.com/?sso=ABC1234ABC1234" with a really long string of characters at the end. It's generated for each user by CustomerHub.

  6. Support Staff 7 Posted by Courtenay on 03 Feb, 2011 10:28 PM

    Courtenay's Avatar

    Also, you can't change most of the text in tender unless it's in one of the site customization boxes; however, you CAN hide them with CSS, and - now this is realllllly experimental - you might try the 'css content' declaration to replace some of the text. I'm not sure it works in all browsers, though, and is considered a pretty dirty way of abusing CSS :)

    .email-address:before {
   content: "Email address: ";
}

    See http://css-tricks.com/css-content/ for more information, and this is the last I will speak of this evil.

  7. 8 Posted by Emily G. on 03 Feb, 2011 11:00 PM

    Emily G.'s Avatar

    Thanks very much for this response!

    The multipass is something I thought was automated since we set it up through CustomerHub--I will check with their support. In the meantime, I set my tender to "public" so it's working OK, people just aren't logged in when they go to the site.

    I will fool around with the CSS; totally won't hold you responsible if the site blows up!! HA!

    Thanks for your help--looks like I will take it from here with the CustomerHub folks. Thanks!

  8. Courtenay closed this discussion on 04 Feb, 2011 12:08 AM.

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