Wufoo-generated emails don't seem to make it into Tender

Galen 's Avatar


17 Feb, 2009 02:35 AM

Not sure if this has to do with them or you but Wufoo notifications don't seem to make it into Tender.

I have [email blocked] setup to point to the Mephisto topic in our discussion area. I received a Wufoo form submission and the notification should have come through but I don't see it here. This has happened before I think.

I just sent a test email to [email blocked] and it came through without delay.

Any thoughts?



  1. 1 Posted by Kyle Neath (Git... on 17 Feb, 2009 06:21 AM

    Kyle Neath (GitHub Staff) 's Avatar

    Can you find the issues in your spam folder? (Click All issues -> Spam under the admin interface).

    If not, we'll take a look at our mail logs and see what's going on.

  2. 2 Posted by Galen on 17 Feb, 2009 08:06 AM

    Galen 's Avatar

    I looked but couldn't see anything. The subject would have been
    something like Mephisto BETA.



    Sent from iPhone | Mobile +64 21 908 748

    Lucid Design | www.luciddesign.co.nz

    On 17/02/2009, at 7:21 PM, Tender Support [email blocked]

  3. 3 Posted by System on 17 Feb, 2009 08:40 PM

    System's Avatar

    A Lighthouse ticket was created for this discussion

  4. 4 Posted by Kyle Neath (Git... on 17 Feb, 2009 08:40 PM

    Kyle Neath (GitHub Staff) 's Avatar

    Thanks for taking a look, I'll bug our devs to dig through the logs and see what's up.

  5. Support Staff 5 Posted by Courtenay on 25 Feb, 2009 01:31 AM

    Courtenay's Avatar

    Oh gosh, they don't include a TEXT/PLAIN part to their multipart emails. Just html. BIG SIGHS

    OK, I have a test case for this.

  6. 6 Posted by Galen on 25 Feb, 2009 01:35 AM

    Galen 's Avatar

    Uh oh. Is that going to be a big major issue?

    Bear in mind this wasn't forwarded in but simply sent to [email blocked] which, in turn, directs emails to a specific category in Tender.



  7. Support Staff 7 Posted by Courtenay on 25 Feb, 2009 01:36 AM

    Courtenay's Avatar

    We throw away the html part and use the text/plain. 99.9% of emailers actually provide the plain part. Seems wufoo doesn't. We can adjust our parser, though.

  8. 8 Posted by Alex on 02 Mar, 2009 09:11 PM

    Alex's Avatar

    Luckily Wufoo provides plain text emails so you won't have to adjust your parser. What you will need to do to get Wufoo to send a plain text email notification is click on the 'Customize Notification Email' button. After that a light box appears with a check box labeled 'Send Emails in Plain Text'. If this is checked you get plain text emails.

    Let Wufoo know if you have any problems with our emails. You can always email us at [email blocked]

  9. 9 Posted by System on 04 Mar, 2009 06:49 PM

    System's Avatar

    Ticket # 273 was resolved by rick.

  10. Nicole closed this discussion on 10 Dec, 2009 08:41 PM.

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