Its taking upto 5 hours for an email to show in the dashboard

Dandee's Avatar


18 Feb, 2009 11:26 PM

I have been dual logging emails to test the system and I have found that emails are delayed by around 5 hours before they show in the dashboard.

  1. 1 Posted by mhodgson on 19 Feb, 2009 01:39 AM

    mhodgson's Avatar

    Ditto. Just signed up a few hours ago and still haven't received any responses to test emails (or had them show up on the dashboard). How long does it usually take?

  2. Support Staff 2 Posted by Courtenay on 19 Feb, 2009 02:00 AM

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    Sorry guys, the mail processing server was misbehaving. We gave it a kick, everything should come through within the next 15-20 minutes.

  3. 3 Posted by Dandee on 19 Feb, 2009 06:55 PM

    Dandee's Avatar

    Email is stuck again. :( Nothing is showing up in my Dashboard.

  4. Support Staff 4 Posted by Courtenay on 19 Feb, 2009 07:16 PM

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    Hmm. There's nothing in the email server processing queue, and nothing in the parsing job queue.

  5. 5 Posted by Dandee on 19 Feb, 2009 07:19 PM

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    Ugh. This has been so unreliable. I really want it to work, but I cant not have spam filtering.

  6. 6 Posted by Dandee on 19 Feb, 2009 07:21 PM

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    Its probably something with forwarding from gmail then.

  7. Support Staff 7 Posted by Courtenay on 19 Feb, 2009 07:23 PM

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    We're building a feature that will send heartbeat emails to your public email address and make sure they make it all the way through the chain. It's not done yet, but that will help diagnose in future. I'm currently tracking through the logs to find what/where your emails are.

  8. Support Staff 8 Posted by Courtenay on 19 Feb, 2009 07:26 PM

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    The last discussion that came in via email for you was almost 3 hours ago and it's marked as resolved..

  9. 9 Posted by Dandee on 19 Feb, 2009 07:29 PM

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    Looks like I might have had a set up error in gmail forwarding. But I should be showing a couple emails in a few minutes now.

  10. 10 Posted by Dandee on 19 Feb, 2009 07:49 PM

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    Things seem to be flowing as I expect now. Thanks again.

  11. Support Staff 11 Posted by Courtenay on 19 Feb, 2009 08:42 PM

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    Awesome. :)

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