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30 Sep, 2011 01:25 AM
We are having issues where new discussions go right into the
"All Discussions" Folder and bypass the Pending folder. As we
normally work from the Pending folder this has caused us to
overlook some customer e-mails. Is this a known issue?
2 Posted by Courtenay on 30 Sep, 2011 01:27 AM
No.. do you have a link to some of these discussions? Is it
possible someone 'acknowledged' them?
3 Posted by Courtenay on 30 Sep, 2011 01:30 AM
Actually I'm seeing this as happening in the last few hours
only. Will look into it further.
4 Posted by Melody on 30 Sep, 2011 01:33 AM
Hi Courtenay - thanks for writing back so quickly. Yes this was only
an issue noticed in the last few hours.
5 Posted by Courtenay on 30 Sep, 2011 02:00 AM
Good catch! You are truly our coal mine's canary. I've fixed this and pushed
a fix - should be all good in a few minutes.
6 Posted by Courtenay on 30 Sep, 2011 02:17 AM
Courtenay closed this discussion
on 30 Sep, 2011 02:17 AM.
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