ITIL

Bob Elmer's Avatar

Bob Elmer

20 Mar, 2009 10:05 AM

How about ITIL support?

  1. Support Staff 1 Posted by Courtenay on 20 Mar, 2009 04:51 PM

    Courtenay's Avatar

    You mean this? http://en.wikipedia.org/wiki/ITIL_v3

    What benefit does it provide? Seems like forcing a lot of procedure on people. I am genuinely interested in why we would consider this, because we're trying to keep Tender as simple as possible so that people can use it for all sorts of things. For example, some people are using it as CRM, others as accounts payable, help desk, customer support, or just as a forum.

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