spam issues

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josh

25 Mar, 2009 10:50 AM

Is there a way to prevent spam from popping up in the forums (perhaps a captcha)? Been getting one a day and keep having to remove is creating more work than I had to deal with on my old forum system....

  1. 1 Posted by nate on 25 Mar, 2009 04:35 PM

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    +1

    A logic captcha type thing (brainbuster: http://github.com/rsanheim/brain_buster/tree/master) would be nice? Maybe hide it for users with accounts that have posted once already?

  2. 2 Posted by Will on 25 Mar, 2009 04:43 PM

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    We're working to improve that area of Tender. Our spam system is doing very well, but some very obvious content is making its way into public discussions and that is a problem for those involved who get emailed with that spam.

    We'll let you know as soon as we update our spam system, and if there are additional features/moderation/captcha options that come with it.

    You can follow http://twitter.com/tenderapp and http://hoth.entp.com for news about updates.

  3. 3 Posted by josh on 26 Mar, 2009 12:27 AM

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    I don't even care about the email, its the fact that, for instance on my support site, we had a customer respond to the spam before i could delete it and they were all confused as they thought it was us responding with something.

    I think a simple captcha would solve this (and just allow a site setting to enable/disable for those who want the protection or dont want it).

  4. 4 Posted by josh on 26 Mar, 2009 12:31 AM

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    Point and case, just walked in the door to this: http://img.skitch.com/20090326-besbgh7y6ij1f3ga5uww2f1kg9.jpg

  5. 5 Posted by rick on 26 Mar, 2009 01:35 AM

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    I'm personally really against captchas. Logic ones are better than the scary visual ones (try the audio preview on gmail's captcha, yikes). Logic captchas could make it very difficult for foreign users. Course, all of the other ENGLISH text probably doesn't help matters.

    I kicked this idea to the rest of the team, no one had any objections, so let's try it out...

    One thing that's really important to us is keeping the barrier low, however. One idea we've been kicking around is only allowing anonymous users to post new issues and not reply to discussions. Still, trusting authorized users isn't a good solution either. It's pretty trivial to automate forum signup too (ironically, using astrotrain or a similar email processing tool...)

  6. 6 Posted by josh on 26 Mar, 2009 01:47 AM

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    Yeah I'm sorry if I wasn't clear... something like simple addition math "captcha" is what I usually use in my apps, since math is a universal language so to speak.

  7. 7 Posted by rick on 26 Mar, 2009 02:27 AM

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    Already in staging....

  8. 8 Posted by josh on 26 Mar, 2009 02:32 AM

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    Awesome!

  9. 9 Posted by nate on 26 Mar, 2009 02:32 AM

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    Could maybe do delayed email sends on issue replies of brand new users
    so we get a chance to review the comment in the thread and spam it or
    not. And if they make a couple comments without a flag, the email
    delay for them goes away. Or just turn off email replies to current
    issues all together for new users until they pass the sniff test.

  10. 10 Posted by josh on 26 Mar, 2009 03:52 AM

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    Another example from just now: http://img.skitch.com/20090326-bda1ubwr5w913mpn56djt66rmk.jpg

  11. 11 Posted by josh on 27 Mar, 2009 03:46 PM

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    And another: http://img.skitch.com/20090327-cxdq14f2pypngt96qhrkyjd635.jpg

  12. 12 Posted by josh on 27 Mar, 2009 10:34 PM

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    And another: http://img.skitch.com/20090327-dwfciqwbc7xewcawgf8geuucrk.jpg

    I hope you're getting the point that this needs to be put out :)

  13. 13 Posted by rick on 27 Mar, 2009 11:00 PM

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    Thanks, but that's not really helping matters. It's still in staging going through the QA process. The discussion forms are getting a bit of a design upgrade currently too.

  14. 14 Posted by josh on 27 Mar, 2009 11:01 PM

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    Any ETA?

    http://img.skitch.com/20090327-j6g3t7nbmd569yua65tbf548hu.jpg

  15. 15 Posted by rick on 27 Mar, 2009 11:03 PM

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    The weekend.

  16. 16 Posted by josh on 31 Mar, 2009 02:53 AM

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    Swing and a miss :(.

    Either you implemented something new or the spam filter is starting to work... kind of... theyre not "showing" up (unless i hit show spam) but I'm still getting emails... so... spam is still a huge issue and i dont see the captcha, so im assuming something else happened spam filtering wise

    any updates?

  17. 17 Posted by rick on 31 Mar, 2009 03:47 AM

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    The updates still haven't passed the QA process. We had a really busy morning. I'll update when there are updates.

  18. 18 Posted by josh on 02 Apr, 2009 12:42 PM

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    Soooooo the spams getting worse.... how about that update?

  19. 19 Posted by rick on 02 Apr, 2009 01:13 PM

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    I just deployed it. It never really passed QA, so the form's getting a bit messy. I'm curious how much this is actually going to help...

  20. rick closed this discussion on 02 Apr, 2009 01:13 PM.

  21. josh re-opened this discussion on 02 Apr, 2009 01:30 PM

  22. 20 Posted by josh on 02 Apr, 2009 01:30 PM

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    Hopefully a lot :).

  23. 21 Posted by josh on 03 Apr, 2009 03:51 PM

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    Looking good so far! :) TY for doing this ASAP, it was really the only thing bad about tender i've seen so far. everything else works great :).

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