tag:help.tenderapp.com,2008-11-12:/discussions/problems/478-emailing-issues-repeating-subject-and-duplicate-issuesTender: Discussion 2018-10-18T06:25:58Ztag:help.tenderapp.com,2008-11-12:Comment/1218832009-04-03T18:58:12Z2009-04-06T17:13:07ZEmailing Issues: Repeating Subject and duplicate issues<div><p>I've been going back and forth with a client on a single issue,
but it seems that each time we reply a new issue is created and the
subject line gets duplicated. We've been replying through email and
I know I've been answering above the line. I've attached a
screenshot so you can see what I mean. Each issue should be the
same case in the screenshot.</p>
<p>Is there any way to avoid this?</p></div>Natalietag:help.tenderapp.com,2008-11-12:Comment/1218832009-04-04T05:20:18Z2009-04-04T05:20:18ZEmailing Issues: Repeating Subject and duplicate issues<div><p>I haven't seen that behavior yet. What email client are you on?
and what email client are they on?</p></div>Willtag:help.tenderapp.com,2008-11-12:Comment/1218832009-04-06T14:17:04Z2009-04-06T17:13:08ZEmailing Issues: Repeating Subject and duplicate issues<div><p>I'm not sure what the client is using. I'm on Gmail. I don't
feel comfortable asking them, so if you think its an email client
specific issue, that's fine. I'm assuming if you haven't seen this
behavior, its not a popular client.</p>
<p>Thanks.</p>
<hr>
<p>Natalie Nagele Newsberry help.newsberry.com</p></div>Natalietag:help.tenderapp.com,2008-11-12:Comment/1218832009-04-06T15:02:34Z2009-04-06T15:02:34ZEmailing Issues: Repeating Subject and duplicate issues<div><p>It likely has to do with what email they are replying to. If
they reply to your support email, it'll create a new support issue.
They need to reply to the special Tender email for it to 'reply' to
the discussion.</p>
<p>We did briefly support replying with the customer's support
email by embedding a discussion ID in the email body. All was
smooth until we had a customer start up an account with an email
that forwarded to Tender. It managed to create an infinite loop
where Tender emailed itself several hundred times in an hour. Once
I can figure out a good way around that, we'll reactivate that
feature.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/1218832009-04-06T17:58:02Z2009-04-06T17:58:02ZEmailing Issues: Repeating Subject and duplicate issues<div><h2>Got it. Thanks.</h2>
<p>Natalie Nagele Newsberry help.newsberry.com</p></div>Natalie