Captcha Not Required or Hard to Find

Tyler Bird's Avatar

Tyler Bird

04 Apr, 2009 03:27 PM

We've been having customers at our tender app complain that they can't post comments without supplying the captcha.

The problem is they don't see the captcha form before they submit and it just errors out. This is causing frustration for at least two users over the last two days.

I did find this post about spam in discussions here.

I'm posting this in response to Simon Tokumine's tweet on the subject of trying to post to our Tender app. Help us out so we can both fight spam and keep our customers happy!

Wow... then just as I was about to submit this discussion I get caught by the same bug.

Now that I look down I do see a "Spam protection" but it didn't stand out to me...

Thanks for your help guys!

  1. 1 Posted by rick on 05 Apr, 2009 10:10 PM

    rick's Avatar

    Kyle added a bolder label to it, so that should help. I'll add a javascript validation to prevent you from submitting it if it's empty as well.

    Also, I'm probably going to be adding a comment counter. When it gets to say 3 with no spammy comments for a user, they'll be free from seeing the brainbuster captcha ever again.

  2. 2 Posted by System on 05 Apr, 2009 10:11 PM

    System's Avatar

    A Lighthouse ticket was created for this discussion

  3. 3 Posted by System on 06 Apr, 2009 03:28 AM

    System's Avatar

    Ticket # 325 was resolved.

  4. 4 Posted by rick on 06 Apr, 2009 03:49 AM

    rick's Avatar

    Submitting a discussion update without a captcha now re-renders the form (see attached).

  5. rick closed this discussion on 06 Apr, 2009 03:49 AM.

  6. Tyler Bird re-opened this discussion on 06 Apr, 2009 01:45 PM

  7. 5 Posted by Tyler Bird on 06 Apr, 2009 01:45 PM

    Tyler Bird's Avatar

    Rick/Kyle,

    W00t! You guys rock. Thank you for the lightning quick response!

    I really like your idea to use a counter and eventually stop asking the captcha after you've learned they are "human". Very cool.

    Carry on.

  8. 6 Posted by rick on 06 Apr, 2009 03:03 PM

    rick's Avatar

    No problem. The comment counter was deployed last night, by the way. That removes the captcha burden from ~30% of the EY Solo commenters forever (or until they post their first spam).

  9. rick closed this discussion on 06 Apr, 2009 03:03 PM.

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