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response deleted if I create a ticket before submitting the response

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bhspencer

19 Nov, 2011 09:04 PM

If I am in the middle of making a reply to a customer and I decide to attach a ticket before clicking "Comment" the process of attaching the ticket deletes everything in the comment box.

There is no way to get the data back. It catches me and my colleagues every now and then.

Please change this to prevent loss of work.

Thanks
Ben

1. Support Staff 2 Posted by Nicole on 20 Nov, 2011 06:30 AM

   

   Ben -

   I've created a developer ticket for this issue. We'll update this discussion when we have more information to share on its active development status.

   Thanks,
   Nicole

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2. Nicole closed this discussion on 29 Jun, 2012 06:19 PM.

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