tag:help.tenderapp.com,2008-11-12:/discussions/problems/504-non-spam-messages-getting-tagged-as-spamTender: Discussion 2018-10-18T06:25:59Ztag:help.tenderapp.com,2008-11-12:Comment/1340022009-04-20T21:31:17Z2009-04-20T21:31:17ZNon-spam messages getting tagged as spam<div><p>Hey Sam, we sincerely apologize about the overzealous spam
filtering as of late. We are working on a solution for this.</p></div>Willtag:help.tenderapp.com,2008-11-12:Comment/1340022009-04-20T21:32:33Z2012-07-20T15:39:59ZNon-spam messages getting tagged as spam<div><p>This discussion was assigned to ticket 338.</p></div>Systemtag:help.tenderapp.com,2008-11-12:Comment/1340022009-04-23T16:52:45Z2009-04-23T16:52:45ZNon-spam messages getting tagged as spam<div><p>This is happening to me, also. Usually when they have many links
or are forwards of forwards from within the company.</p></div>miketag:help.tenderapp.com,2008-11-12:Comment/1340022009-04-23T19:48:14Z2009-04-23T19:48:14ZNon-spam messages getting tagged as spam<div><p>We recently deployed a tweak for trusted users, once they have a
set number of valid posts they will bypass spam checks.</p>
<p>We're still working on reducing the number of false positives,
but this should decrease how much time you will need to
continuously check your spam folder.</p></div>Willtag:help.tenderapp.com,2008-11-12:Comment/1340022009-04-23T19:57:07Z2009-04-23T19:57:07ZNon-spam messages getting tagged as spam<div><p>BTW: the number of valid posts is 3. Once they have 3 non spam
posts, they won't go through the spam filter. We'll be adding an
option soon to disable the spam filter for a whole Tender Site,
however.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/1340022009-04-27T20:54:41Z2009-04-27T20:54:42ZNon-spam messages getting tagged as spam<div><p>This is related to another cases, but I just found this one as
well. We missed about 29 support cases over the weekend and end of
last week due to legitimate emails going to spam. We really need to
figure out how to turn this off for our account.</p>
<p>Chris</p></div>Chris Nageletag:help.tenderapp.com,2008-11-12:Comment/1340022009-04-27T21:04:04Z2009-04-27T21:04:04ZNon-spam messages getting tagged as spam<div><p>Hey Chris, we encountered a pretty bad run-in with the spam
filtering getting overzealous this weekend. We're currently working
on it now and will post an update on our blog, http://hoth.entp.com
with the details as soon as we have it sorted out.</p>
<p>We sincerely apologize for the inconvenience, we were not fully
notified about this until just a short while ago.</p></div>Willtag:help.tenderapp.com,2008-11-12:Comment/1340022009-04-27T21:05:29Z2009-04-27T21:05:29ZNon-spam messages getting tagged as spam<div><p>Rick, does the trusted sender only work for those who are logged
into Tender? I had a customer get blocked on their 4th
communication to us.</p>
<p>Natalie</p></div>Natalietag:help.tenderapp.com,2008-11-12:Comment/1340022009-04-27T21:12:46Z2009-04-27T21:12:46ZNon-spam messages getting tagged as spam<div><p>Yes... if they don't have an actual user profile, we have
nothing to track their trustworthiness.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/1340022009-04-29T08:01:21Z2009-04-29T08:01:21ZNon-spam messages getting tagged as spam<div><p>We're recently deployed a patch to help some people where spam
has been overzealous: you can disable Tender's spam filtering for
email. This option is now available under Site Settings. I would
not recommend it unless you are implementing your own spam-filter
(say forwarding emails from Gmail), as it can lead to a floodgate
of spam coming in.</p></div>Kyle Neath (GitHub Staff)