Out of office replies creating issues

Troels Thomsen's Avatar

Troels Thomsen

22 Apr, 2009 07:12 AM

A lot of people tends to use out of office replies, but this keeps popping up in our Tender, which we would like to avoid (obviously). Our Office/Exchange environment is localized to Danish so your existing filters (if any) may not apply to the custom prefixes (I blame Microsoft for localizing these prefixes in the first place).

The Danish equivalent of the "Out of office: " subject prefix is "Ikke til stede: " - hope this helps improving your filter.

  1. Support Staff 1 Posted by Courtenay on 22 Apr, 2009 07:44 AM

    Courtenay's Avatar

    We plan on implementing custom inbound rules. This will allow you to write this sort of thing yourself. However, this feature is not on the immediate roadmap.

  2. 2 Posted by whatcould on 22 Apr, 2009 03:07 PM

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    EMTP, you could check the message status and not act on soft-bounces (I do it with this little library: http://github.com/whatcould/bounce-email/tree/master). It's not perfect but something that catches /auto.*reply/ in the subject is at least a start.

    That way you wouldn't have to read Danish :)

  3. 3 Posted by Kyle Neath (Git... on 01 May, 2009 11:30 PM

    Kyle Neath (GitHub Staff) 's Avatar

    Thanks for the heads up on the library! We'll brainstorm the best way to handle this.

  4. 4 Posted by Thomas Knoll on 13 Jul, 2009 06:49 PM

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    This is a significant issue for us, and we would highly value a solution.

  5. 5 Posted by rick on 15 Jul, 2009 08:27 PM

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    Whaaat? I never saw that there was a bounce email parser in ruby. I'll have a look at that. My main fear is having it silently block emails that have 'out of office' or 'autoreply' in the title, such as this one. I'll investigate that library, it looks like a much better solution.

  6. 6 Posted by whatcould on 15 Jul, 2009 11:43 PM

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    well, it's a pretty ugly translation of a php bounce email parser. it's slowly being cleaned up, and I'm just putting an email-blast into production and hope to use the data to clean up the parsing.

    The main problem is, of course, that mailservers come up with all sorts of crazy stuff -- kind of like browsers in 2001. Not sure it will ever be 100% effective.

  7. 7 Posted by rick on 16 Jul, 2009 12:03 AM

    rick's Avatar

    David: I sent you a github message so we can compare ruby bounce parsing notes away from the other Tender customers :)

  8. Nicole closed this discussion on 03 Feb, 2010 07:58 PM.

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