Can't Delete a FAQ

britt's Avatar

britt

22 Apr, 2009 07:00 PM

Hello! I have a FAQ that when I click it's title I get a 404 error message. When click "delete", I get the same message. Here is the link:http://help.triand.com/faqs//53850a28d98c56b974892f93cc44bcaf45c5bde1 Thanks!

  1. 1 Posted by Will on 22 Apr, 2009 09:01 PM

    Will's Avatar

    Hey Britt, sorry about the troubles. What is the title of the FAQ you are trying to delete?

  2. 2 Posted by britt on 23 Apr, 2009 03:42 PM

    britt's Avatar

    Will - The title of the FAQ is "How do I enter my students' test scores?" it's in the Drafted Articles section. Thanks!

  3. 3 Posted by System on 23 Apr, 2009 08:35 PM

    System's Avatar

    A Lighthouse ticket was created for this discussion

  4. 4 Posted by Will on 23 Apr, 2009 08:36 PM

    Will's Avatar

    Britt, it looks like you have several broken links. I believe the category/area they were assigned to was deleted, and then the url link structure broke based on the fact it didnt have that segment of the URL valid anymore.

    I've filed a ticket with our developers to take a look and try to get a bug fix pushed out as soon as possible.

  5. 5 Posted by britt on 23 Apr, 2009 08:41 PM

    britt's Avatar

    Thanks Will, I've been struggling with FAQs all day so I'm glad you figured out why and it can hopefully be solved.

    Suggestion: Maybe before I'm allowed to rename a Category, I can get a prompt that says "You must move your FAQs from this category before renaming it." or something like that so this doesn't happen again? Thanks!

  6. 6 Posted by Will on 23 Apr, 2009 08:44 PM

    Will's Avatar

    Indeed, it's those tiny refinements that we really depend on our users to give feedback in order to polish the system off. You've been an awesome help in finding some the the rougher edges.

    Rick is taking a look at the ticket shortly and should respond back right afterward.

  7. Nicole closed this discussion on 10 Dec, 2009 08:28 PM.

Discussions are closed to public comments.
If you need help with Tender please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

14 Oct, 2019 04:05 AM
14 Oct, 2019 12:43 AM
21 Sep, 2019 02:33 PM
27 Aug, 2019 05:35 PM
15 Aug, 2019 01:56 AM