Links in FAQs

britt's Avatar

britt

28 Apr, 2009 09:12 PM

Hello again! Another issue people seem to be having....

When someone searches the knowledge base by typing in a keyword and clicking Search, if an FAQ comes up that has a link in it, the user will click the link before clicking on the FAQ's title then clicking the link. When they click the link within the "preview" of the content of the FAQ, they get a whoops page (generated from our site).

Is this something on our end that we need to fix or is it just a quirk of Tender? Let me know if you need the exact example I'm talking about.

  1. 1 Posted by Kyle Neath (Git... on 29 Apr, 2009 07:51 AM

    Kyle Neath (GitHub Staff) 's Avatar

    Hm, can you point to a search or faq that triggers that behavior? I'm not exactly sure I follow what you're describing.

  2. 2 Posted by britt on 29 Apr, 2009 01:05 PM

    britt's Avatar

    Kyle - No problem, it's easier to see in practice than it is to explain in words.

    • Go to help.triand.com.
    • Type in dms into the search box and click search
    • Notice the first FAQ, titled "Evaluation of the Texas High School Project - Data Management System", has 3 links in the preview of the FAQ (before you click on the title)
    • Click one of the links - takes you to either a whoops page (Firefox) or a blank page (IE) depending on what browser you're using
    • If you click on the FAQ's title then click on the links, the links work.

    My suggestions are to either make the link in the preview area non-clickable or make the links in the preview section clickable and not go to a whoops page.

    I hope that makes more sense! Thanks!

  3. 3 Posted by Kyle Neath (Git... on 01 May, 2009 03:59 AM

    Kyle Neath (GitHub Staff) 's Avatar

    Thanks for the heads up. Should be fixed our next deploy (we're just stripping out links in summaries for now).

  4. Kyle Neath (GitHub Staff) closed this discussion on 01 May, 2009 03:59 AM.

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