tag:help.tenderapp.com,2008-11-12:/discussions/problems/555-unclaimed-accounts-autoresponders-infinite-loopTender: Discussion 2018-10-18T06:26:00Ztag:help.tenderapp.com,2008-11-12:Comment/1591742009-05-11T17:37:55Z2009-05-11T17:38:00ZUnclaimed accounts + autoresponders -> infinite loop<div><p>Actually, new support requests are continuing to be created.
Looking at the timestamps, I think that tender and
smtp.xc88.engineyard.com were exchanging emails at a rate of around
30 every second, and some background Tender process is still slowly
converting those over to support requests. Given it was running for
a few minutes before I shut the autoresponder down, I'm a bit
worried that support requests are going to carry on being created
for quite a while. Any chance you could auto-delete them?</p></div>jontag:help.tenderapp.com,2008-11-12:Comment/1591742009-05-11T20:44:06Z2009-05-11T20:44:06ZUnclaimed accounts + autoresponders -> infinite loop<div><p>Ouch! Sorry about that Jon. We're looking into that right now
and will have a fix deployed soon.</p></div>Kyle Neath (GitHub Staff) tag:help.tenderapp.com,2008-11-12:Comment/1591742009-05-11T21:57:59Z2009-05-11T21:57:59ZUnclaimed accounts + autoresponders -> infinite loop<div><p>Alright, we deployed a fix for this. Autoresponders should not
be posting to unclaimed email addresses any longer.</p>
<p>Would you like us to go through and delete the extra discussions
still? Let me know and we can go through them.</p></div>Kyle Neath (GitHub Staff) tag:help.tenderapp.com,2008-11-12:Comment/1591742009-05-12T08:39:01Z2009-05-12T08:39:01ZUnclaimed accounts + autoresponders -> infinite loop<div><p>If you're able to get rid of them via some console magic, yes
please. It would take me quite a while to clear them out from the
web interface.</p></div>jontag:help.tenderapp.com,2008-11-12:Comment/1591742009-05-12T09:36:12Z2009-05-12T09:36:12ZUnclaimed accounts + autoresponders -> infinite loop<div><p>Hmm, actually I don't think just skipping unclaimed addresses is
going to fix things.</p>
<p>Some spamming asshole just posted an email to our support
address, using that same address as his From address. So now Tender
is posting autoresponses to itself, creating support tickets, and
autoresponding to them.</p>
<p>It's not pretty.</p></div>jontag:help.tenderapp.com,2008-11-12:Comment/1591742009-05-12T21:51:38Z2009-05-12T21:51:38ZUnclaimed accounts + autoresponders -> infinite loop<div><p>I'm adding a fix for this so that Tender support addresses won't
get any more mail from Tender.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/1591742009-05-13T07:16:07Z2009-05-13T07:16:07ZUnclaimed accounts + autoresponders -> infinite loop<div><p>Thanks. Could you also clear out some of the 2900 discussions
that<br>
we've got created from this? The background job runner seems to
still<br>
be creating new discussions, 20 hours after I turned off the<br>
autoresponder</p>
<p>Incidentally, is fixing it in a case by case basis (don't send
to<br>
unclaimed accounts, don't send to support accounts) going to
work<br>
here? Surely if I just spoof my From address to a non-existent<br>
address, you're going to run into the same problem?</p></div>Jonathan del Strothertag:help.tenderapp.com,2008-11-12:Comment/1591742009-05-13T07:24:42Z2009-05-13T07:24:42ZUnclaimed accounts + autoresponders -> infinite loop<div><p>Er yea, I had no idea it was that many :)<br></p>
<p>I pushed the fix tonight. It works if you have the email setup
in your email settings. For instance, sending email from
<code>support@tenderapp.com</code> won't send the autoresponders.
I'll have to add
<code>mailer-daemon@smtp.xc88.engineyard.com</code> to the list of
banned emails I suppose.</p>
<p>Also, you'll have to let me know what site you're referring to
with the 3000 comments.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/1591742009-05-13T07:30:18Z2009-05-13T07:30:18ZUnclaimed accounts + autoresponders -> infinite loop<div><p>Oh yeah, sorry :). It's audioboo.fm, though the account might be
for<br>
'Best Before'</p></div>Jonathan del Strothertag:help.tenderapp.com,2008-11-12:Comment/1591742009-05-13T08:31:56Z2009-05-13T08:31:56ZUnclaimed accounts + autoresponders -> infinite loop<div><p>Okay, I deleted thousands of discussions from your account. I
also added a custom mail header of <code>X-Tender</code> so that
Tender doesn't try to create discussions from its own
responses:</p>
<pre>
<code>Subject: test
Mime-Version: 1.0
Content-Type: text/plain; charset=utf-8
X-Tender: autoreply
Hey rick,
Thanks for opening a support ticket! It's been added to the queue, and we'll be taking a look as soon as we can.
If you want to follow this online, you can do so at:</code>
</pre></div>ricktag:help.tenderapp.com,2008-11-12:Comment/1591742009-05-13T09:16:43Z2009-05-13T09:16:43ZUnclaimed accounts + autoresponders -> infinite loop<div><p>Awesome, thanks</p></div>jon