tag:help.tenderapp.com,2008-11-12:/discussions/problems/556-add-your-reply-above-here-is-a-little-flakeyTender: Discussion 2013-08-12T09:45:47Ztag:help.tenderapp.com,2008-11-12:Comment/1592602009-05-11T17:46:07Z2009-05-11T17:46:13Z'Add your reply above here' is a little flakey<div><p>Every so often I've seen replies to support requests that just
contain "Re: "</p>
<p>I can recreate this by replying to a support email, and above
the bit saying <code>2009/5/11
<support@example.com>:</code></p>
<blockquote>
<h1>// Add your reply above here</h1>
</blockquote>
<p>inserting a blank line, then a line containing a reply, so
there's no blank line between my reply and the "2009/5/11 <a href=
"mailto:support@example.com">support@example.com</a>:" bit.</p>
<p>Does that make sense?</p></div>jontag:help.tenderapp.com,2008-11-12:Comment/1592602009-05-12T07:01:45Z2009-05-12T07:01:45Z'Add your reply above here' is a little flakey<div><p>Hmm, I just tried this and it seemed to work fine for me. I've
attached the email that I sent. What came through was "I'm not sure
what you're talking about"</p>
<p>If this isn't what you meant, can you take a screencap or copy
and paste what you're using to recreate this?</p>
<p>Thanks!</p></div>Kyle Neath (GitHub Staff) tag:help.tenderapp.com,2008-11-12:Comment/1592602009-05-12T08:47:12Z2009-05-12T08:47:12Z'Add your reply above here' is a little flakey<div><p>Strange, maybe it's some gmail weirdness. I would have expected
your screencapped email to cause problems too, based on what I
see.</p>
<p>Here's a screenshot of two messages - the first one with a blank
line between the response and the message being replied to works
fine, the second one without that blank line gets confused.</p></div>jontag:help.tenderapp.com,2008-11-12:Comment/1592602009-05-12T09:14:01Z2009-05-12T09:14:01Z'Add your reply above here' is a little flakey<div><p>Odd, I just tried this from my gmail and it worked. I did notice
you have a slightly different "on..." line (starting with
2009/5/11, mine starts with "On Tues May..."). I'll try and
recreate this tomorrow and see if it's a bug in our parser. We try
and delete those lines when possible, so it might be hitting a snag
somewhere along the line.</p></div>Kyle Neath (GitHub Staff) tag:help.tenderapp.com,2008-11-12:Comment/1592602009-05-12T09:30:43Z2009-05-12T09:30:43Z'Add your reply above here' is a little flakey<div><p>I wondered if it was because I had my gmail locale set to
English (UK), but tried setting it back to US (so I got "On Tues
May..."), and had the same problem. Weird.</p></div>jontag:help.tenderapp.com,2008-11-12:Comment/1592602009-05-13T00:04:03Z2009-05-13T00:04:03Z'Add your reply above here' is a little flakey<div><p>This is why i was against parsing those <code>on...</code>
messages, but no one listens to me. We currently try to parse it in
3 or 4 languages actually, ha.</p>
<p>We'll add your emails as <a href=
"http://github.com/entp/astrotrain/blob/44a180100ec636e579d6e24439cb3cd0b1b08222/app/models/mapping.rb#L148-156">
test cases</a> for the email processor.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/1592602009-05-13T00:04:41Z2012-07-20T15:40:01Z'Add your reply above here' is a little flakey<div><p>A Lighthouse ticket was created for this discussion</p></div>System