Trying to set up custom emails..

Dom's Avatar


12 May, 2009 11:00 AM


Cannot respond to the heartbeat for custom emails.. getting the response below:

Delivery to the following recipient failed permanently:

[email blocked]

Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 2si2540146ewy.62 (state 14).

----- Original message -----

MIME-Version: 1.0 Received: by with SMTP id w8mr19886760ane.99.1242125915502; Tue,

   12 May 2009 03:58:35 -0700 (PDT)

Date: Tue, 12 May 2009 11:58:35 +0100 Message-ID: [email blocked] Subject: From: Customer Service [email blocked] To: [email blocked] Content-Type: multipart/alternative; boundary=0016e6509f48f5df700469b4f933

--0016e6509f48f5df700469b4f933 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit

--0016e6509f48f5df700469b4f933 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit

Please advise



  1. 1 Posted by Will on 12 May, 2009 09:20 PM

    Will's Avatar

    Hey Dominic,

    This is on your account?

  2. 2 Posted by rick on 12 May, 2009 09:54 PM

    rick's Avatar

    You're not supposed to respond to [email blocked]. You can turn off heartbeats in the email settings. Heartbeats are an internal Tender test to track how long it takes to go through our system. You can safely turn them off or filter them in your email client.

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