"Attach a Ticket" not working

Jess Pendley's Avatar

Jess Pendley

25 Nov, 2013 04:39 PM


We are using Github issues and today when I tried to search for an existing ticket to include a new discussion I was unable to do so. Is there a way to still do this while I'm waiting on the error to be fixed?

Thank you for your time.

  1. 1 Posted by Nicole on 25 Nov, 2013 04:44 PM

    Nicole's Avatar

    Jess -

    We'll take a look and see what's going on. You won't be able to attach the ticket in the sidebar any other way, but if you know the ticket number you can put it in an internal comment for reference when we get this fixed. We'll update you as soon as we have a fix in place.


  2. 2 Posted by Jess Pendley on 25 Nov, 2013 04:46 PM

    Jess Pendley's Avatar


    Thanks, Nicole.

  3. 3 Posted by Julien on 25 Nov, 2013 06:01 PM

    Julien's Avatar

    Hey Jess,

    Can you give me the discussion and the ticket number you are trying to attach.


  4. 4 Posted by Jess Pendley on 25 Nov, 2013 06:59 PM

    Jess Pendley's Avatar

    Hi Julien --

    The attach function has since worked and we were able to attach the case to
    the existing ticket.


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