David's Avatar


26 Feb, 2014 12:52 PM


We receive spam from time to time, f.ex here:
Our e-commerce partner is not very happy about this, because it hurts the credit card brands. Is there anything we can do?


  1. 1 Posted by Nicole on 26 Feb, 2014 02:49 PM

    Nicole's Avatar

    David -

    If you click on "Remove" on the comment you should see the option to mark the comment as spam. If the user making the comment doesn't have a user profile, this will mark them as a spammer for future comments. We just recently made improvements to our spam efforts and you can read more about them here -

    Depending on your workflow, you could also go to and under the Public Forums section select "Support Only". This will restrict users from commenting on any discussions other than their own but still allow you to keep their content public (if that's necessary).

    Let us know if you have any other questions.


  2. brandi closed this discussion on 28 Feb, 2014 01:03 AM.

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