tag:help.tenderapp.com,2008-11-12:/discussions/problems/616-slownessTender: Discussion 2013-04-17T20:32:15Ztag:help.tenderapp.com,2008-11-12:Comment/1923132009-06-06T20:46:51Z2009-06-06T20:46:51ZSlowness<div><p>Do you have any specific pages or times of day that this is
happening in particular? Also, where are you connecting from
(geographically)?<br></p>
<p>I haven't noticed any slowness personally, but we can try and
see what might be causing it for you.</p>
<p>Kyle</p></div>Kyle Neath (GitHub Staff) tag:help.tenderapp.com,2008-11-12:Comment/1923132009-06-06T20:52:13Z2009-06-06T20:52:13ZSlowness<div><p>Hi Kyle,</p>
<p>I'm located in Houston, TX. When I do updates to my documents or
refresh the dashboard, it hangs for about 4 seconds. Not always. I
would say 40% of the time.</p>
<p>Thanks.</p>
<p>-Nash</p></div>Nash Kabbaratag:help.tenderapp.com,2008-11-12:Comment/1923132009-06-07T18:58:30Z2009-06-07T18:58:30ZSlowness<div><p>I'm seeing something too, but it's very random and not database
related. I'm looking into it.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/1923132009-06-08T18:08:08Z2009-06-08T18:08:08ZSlowness<div><p>Rick,</p>
<p>We've been having the intermittent slowness issue since last
week. Gets pretty slow at times, taking over 2 minutes to load a
ticket.</p></div>petertag:help.tenderapp.com,2008-11-12:Comment/1923132009-06-10T16:34:51Z2009-06-10T16:34:51ZSlowness<div><p>Any word on this?</p>
<p>It's gotten better but still having the occasional slow
down.</p></div>petertag:help.tenderapp.com,2008-11-12:Comment/1923132009-06-10T16:36:57Z2009-06-10T16:36:57ZSlowness<div><p>Noticing this from my location, as well. Tickets are slow to
load, assets slow to process...</p></div>miketag:help.tenderapp.com,2008-11-12:Comment/1923132009-06-10T18:07:36Z2009-06-10T18:07:36ZSlowness<div><p>We're looking into this, but it's very random. Traces show that
most of the time it's fast, and a few requests here and there are
real slow. We're having issues pinpointing the actual cause of the
slowness. For instance, NewRelic reports it happening in outside of
the database during view rendering. That's a little strange, it's
sounding like a hardware issue.</p>
<p>Mike: it sounds like you're talking about job queue slowness.
That could happen if there are a flood of new jobs to handle. I
keep an eye on the queue and it's usually empty.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/1923132009-06-18T16:27:23Z2009-06-18T16:27:23ZSlowness<div><p>Wow, sorry about the delay -- we've been going back and forth
with our host on this. Application traces didn't point to anything
code-related. I pushed out a few tweaks (queueing sphinx index
updates in DJ, memcaching some stuff, etc) and none of it seemed to
fix the issue.<br></p>
<p>Last night, one of the Engine Yard techs found that we have an
extra DJ job runner on a server, causing it to swap. We think stuff
should be a lot smoother now.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/1923132009-06-18T16:54:48Z2009-06-18T16:54:48ZSlowness<div><p>Thanks for the update, Rick. I don't recall seeing any slow
issues yet today, good sign.</p></div>petertag:help.tenderapp.com,2008-11-12:Comment/1923132009-06-18T16:55:41Z2009-06-18T16:55:41ZSlowness<div><p>Thanks. Will keep an eye.</p>
<p>-Nash</p></div>Nash Kabbaratag:help.tenderapp.com,2008-11-12:Comment/1923132009-10-23T19:32:58Z2009-10-23T19:32:58ZSlowness<div><p>Hey guys,</p>
<p>This was getting progressively worse for a couple weeks, and
completely stopped working for about 20 minutes just recently.</p>
<p>I saw your blog post that there was also a big issue overnight
<a href=
"http://hoth.entp.com/2009/10/23/tender-slowdown">http://hoth.entp.com/2009/10/23/tender-slowdown</a>
but this has apparently not yet been fixed?</p></div>petertag:help.tenderapp.com,2008-11-12:Comment/1923132009-10-23T20:13:56Z2009-10-23T20:13:56ZSlowness<div><p>Same problems, different cause. The problems aren't as severe as
last night's. We're just seeing increased activity. We're looking
at completely offloading the email processing from the front-end
app servers in the short term and upgrading the hardware.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/1923132009-10-23T20:13:58Z2009-10-23T20:13:58ZSlowness<div><p>Same problems, different cause. The problems aren't as severe as
last night's. We're just seeing increased activity. We're looking
at completely offloading the email processing from the front-end
app servers in the short term and upgrading the hardware.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/1923132009-10-26T22:52:27Z2009-10-26T22:52:29ZSlowness<div><p>We have been experiencing agonizing slowness for about a week or
so, and it's happening right now. Pages take 60 to 90 seconds to
resolve. When they don't resolve, they don't time out -- instead we
get an error notice from Tender. It's not just our app
(help.allaccess.com), but help.tenderapp.com as well.</p>
<p>FYI, It's 3:45 PM PST.</p></div>wbenedettotag:help.tenderapp.com,2008-11-12:Comment/1923132009-10-26T22:55:46Z2009-10-26T22:55:46ZSlowness<div><p>Hey wbenedetto,</p>
<p>It's a systemwide issue where we're being hit with heavy
response times -- <a href=
"http://hoth.entp.com/2009/10/26/tender-status">http://hoth.entp.com/2009/10/26/tender-status</a></p>
<p>We're still working to resolve the issue and sincerely apologize
about the inconvenience. We hope to have everything smoothed out as
soon as possible.</p></div>Willtag:help.tenderapp.com,2008-11-12:Comment/1923132009-10-26T22:59:02Z2009-10-26T22:59:02ZSlowness<div><p>FYI, I just checked, 80% of requests to your tender are within
440ms. There<br>
are a small number of requests that take longer.</p>
<pre>
<code>
Percentage of the requests served within a certain time (ms)
50% 167
66% 194
75% 216
80% 440
90% 2535</code>
</pre>
<p>On Mon, Oct 26, 2009 at 3:55 PM, Will <<br>
<a href=
"mailto:tender+d626f1b071c75b4b43b6e2d764db366163fe8df02@tenderapp.com">
tender+d626f1b071c75b4b43b6e2d764db366163fe8df02@tenderapp.com</a><a>tender%2Bd626f1b071c75b4b43b6e2d764db366163fe8df02@tenderapp.com</a><br></p>
<blockquote>
<p>wrote:</p>
</blockquote></div>Courtenay