E-Mail Addresses on Unclaimed Tickets

adam's Avatar


08 Jun, 2009 11:38 PM

I've noticed that even after I've claimed a ticket for a user, their address is still "[email blocked]" (with the unclaimed- prefix). When I reply, we just get a bounce message in our queue because it doesn't exist.

Am I doing something wrong here?


  1. 1 Posted by rick on 10 Jun, 2009 04:13 PM

    rick's Avatar

    What URL? I've been claiming discussions and this has been working great. The discussion loses its anonymous unclaimed email field value when the user_id field is set.

  2. Nicole closed this discussion on 19 May, 2010 06:09 PM.

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