tag:help.tenderapp.com,2008-11-12:/discussions/problems/640-average-response-time-does-not-take-weekends-and-working-hours-into-accountTender: Discussion 2013-01-04T18:27:49Ztag:help.tenderapp.com,2008-11-12:Comment/2013902009-06-16T23:18:51Z2009-06-16T23:18:51ZAverage response time does not take weekends and working hours into account<div><p>Possibly... on the other hand, right now it's actually accurate
- as in it represents the average response time a customer sees on
their end.</p>
<p>I think perhaps what might be a better solution is when
(eventually) we get around to adding a fully-featured metrics
section is to allow filtering response times by your business hours
in addition to the generic "response time" we have right now.</p>
<p>Thanks for the suggestion,</p>
<p>Kyle</p></div>Kyle Neath (GitHub Staff) tag:help.tenderapp.com,2008-11-12:Comment/2013902009-06-17T01:41:21Z2009-06-17T01:41:21ZAverage response time does not take weekends and working hours into account<div><p>Mmmm..not really that accurate. At a minimum the calculation
should be a median average not a simple mean average.</p>
<p>If 3 requests take 10 minutes an 1 takes 5 days you'd show a
response time of 37 hours! Reality is that the average response
time is 10 minutes.</p></div>PhallGuytag:help.tenderapp.com,2008-11-12:Comment/2013902009-06-17T03:43:45Z2009-06-17T03:43:45ZAverage response time does not take weekends and working hours into account<div><p>It's an interesting problem. I'm not entirely sure where to go
with it -- I mean, strictly speaking, it <em>is</em> average. But
median perhaps is the intent... Maybe we should be showing both
(toggleable).</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/2013902009-06-17T03:48:40Z2009-06-17T03:48:40ZAverage response time does not take weekends and working hours into account<div><p>Well technically there is no such thing as "average". There's
mean, median and mode.</p>
<p>The real question is - what is the value supposed to represent?
The answer I think to most customers is "How long can I expect a
response?" and for support managers "How long does it take for my
techs to respond?" In both cases the median is the correct
answer.</p></div>PhallGuytag:help.tenderapp.com,2008-11-12:Comment/2013902009-06-19T00:39:14Z2012-07-20T15:38:13ZAverage response time does not take weekends and working hours into account<div><p>A Lighthouse ticket was created for this discussion</p></div>Systemtag:help.tenderapp.com,2008-11-12:Comment/2013902009-06-19T00:39:52Z2009-06-19T00:39:52ZAverage response time does not take weekends and working hours into account<div><p>I think we will change it to median for now, as it's a more
accurate representation of what we're tracking.</p></div>Kyle Neath (GitHub Staff)