tag:help.tenderapp.com,2008-11-12:/discussions/problems/643-website-wdigetTender: Discussion 2018-10-18T06:26:02Ztag:help.tenderapp.com,2008-11-12:Comment/2033762009-06-17T11:18:21Z2009-06-17T11:18:21ZWebsite Wdiget<div><p>We haven't received a whole lot of public feedback on the widget
as of yet, since it's still pretty new and we haven't publicly
pushed it out there really. We just slipped it in so it could be a
slow process and we could get feedback like you just gave.</p>
<p>I'll try to recreate your issue shortly and file a ticket needed
to get this fixed.</p></div>Willtag:help.tenderapp.com,2008-11-12:Comment/2033762009-06-17T14:25:34Z2009-06-17T14:25:34ZWebsite Wdiget<div><p>OK, thanks.</p>
<p>Also noticed that sometimes it takes around 30 to 40 seconds fro
it to load after triggering it.</p>
<p>I'm not sure if this slowness is related to a ticket I filed
earlier this month regarding general slowness. Where you guys able
to track it down?</p>
<p>Thanks.</p>
<p>-Nash</p></div>Nash Kabbaratag:help.tenderapp.com,2008-11-12:Comment/2033762009-06-17T14:32:22Z2009-06-17T14:32:22ZWebsite Wdiget<div><p>The slowness may be involved with an issue on our server. It's
come up several times over the last few weeks where we notice the
response times slowing down intermittently. We're still
investigating it, but do not believe it is an issue with our code
at this point. But it is probably related to the ticket you filed
earlier.</p></div>Willtag:help.tenderapp.com,2008-11-12:Comment/2033762009-06-17T17:43:18Z2009-06-17T17:43:18ZWebsite Wdiget<div><p>OK, then. I'm going to roll it into production, but will send
users a warning that this is experimental and might act a little
slow.</p>
<p>Will send them another one when the problem is fixed.</p>
<p>Thank you very much!</p>
<p>-Nash</p></div>Nash Kabbaratag:help.tenderapp.com,2008-11-12:Comment/2033762009-06-17T21:31:58Z2009-06-17T21:31:58ZWebsite Wdiget<div><p>OK, I just verified that the widget's slowness is because of the
same reason as the web app.</p>
<p>When I hit the trigger and it hangs there with the arrows
turning and I try to go the tender app with my browser it also
hangs. I tried about 3 times today.</p>
<p>When one is working the other is. When one isn't the other
isn't.</p>
<p>Is it possible to have a close button on the window that opens
before the script loads up (widget)? Gives users the chance to
close it and go on as opposed to thinking that the whole app is
frozen.</p>
<p>Thanks and please let me know of you need help in trying things
from my side.</p>
<p>-Nash</p></div>Nash Kabbaratag:help.tenderapp.com,2008-11-12:Comment/2033762009-06-17T22:14:00Z2009-06-17T22:14:00ZWebsite Wdiget<div><p>Hey Nash,</p>
<p>I'll make the close button a different color when it's loading
(It's actually there, it's just white-on-white).<br></p>
<p>An update on the slowness: We've identified what seems to be the
problem and are looking at pushing out a change to our
infrastructure in the next week or so. It's been a tough problem to
zero in on, but we're getting closer - sorry for any
inconvenience.</p>
<p>Kyle</p></div>Kyle Neath (GitHub Staff) tag:help.tenderapp.com,2008-11-12:Comment/2033762009-06-17T22:31:55Z2009-06-17T22:31:55ZWebsite Wdiget<div><p>No problem.</p>
<p>Thanks.</p>
<p>-Nash</p></div>Nash Kabbaratag:help.tenderapp.com,2008-11-12:Comment/2033762009-06-19T03:50:45Z2009-06-19T03:50:45ZWebsite Wdiget<div><p>Hi Will,</p>
<p>Were you able to recreate?</p>
<p>It actually happened a couple of times with my customers today.
They didn't fill out the captcha-like field and when they hit
submit they got "Something went wrong..."</p>
<p>Thanks.</p>
<p>-Nash</p></div>Nash Kabbaratag:help.tenderapp.com,2008-11-12:Comment/2033762009-06-19T09:18:41Z2009-06-19T09:18:41ZWebsite Wdiget<div><p>Hey Nash --</p>
<p>Yes, I was able to confirm the issue and accidentally got
sidetracked right after that. I've filed a ticket for a developer
to take a look and resolve the problem as soon as possible.</p></div>Willtag:help.tenderapp.com,2008-11-12:Comment/2033762009-06-19T09:19:34Z2012-07-20T15:38:12ZWebsite Wdiget<div><p>A Lighthouse ticket was created for this discussion</p></div>Systemtag:help.tenderapp.com,2008-11-12:Comment/2033762009-06-19T17:44:14Z2009-06-19T17:44:14ZWebsite Wdiget<div><p>Thanks!</p>
<p>-Nash</p></div>Nash Kabbaratag:help.tenderapp.com,2008-11-12:Comment/2033762009-06-20T22:13:04Z2009-06-20T22:13:04ZWebsite Wdiget<div><p>Nash --</p>
<p>We deployed the fix for this earlier today. The widget should be
in working order when the captcha has not been entered.</p></div>Will