Assign cases to individual support staff

Jeff Haynie's Avatar

Jeff Haynie

18 Jun, 2009 05:35 AM

We have like 10 people working cases and have just started using Tender in production about a week ago. We've setup queues for each product -- however, we have a major issue where we can't assign a person to a ticket. This means chaos since others don't know if you're already working on it or worse, we have duplicate effort (without knowing).

Ideally, we need to be able to assign a ticket to an individual.

  1. 1 Posted by rick on 18 Jun, 2009 04:24 PM

    rick's Avatar

    Our requests for user assignments all stopped the day we pushed out queues. We tend to have queues for each person, or go by the first person to respond to an issue. I could probably see adding assigned users if the first support responder was automatically set.

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