Home → Problems →

Help, we are getting Spammed like DOS attack style

• Edit

Torea Rodriguez

25 Apr, 2014 08:15 PM

Hey there...

Our incoming Q has over 250 messages from the same user. Looks like something has gone horribly wrong in email delivery. How can we contain the incoming queue yet keep this guy's account not marked as spam in the future?

http://help.coradine.com/discussions/problems/67339-this-what-i-get...

Thanks!
Torea

1. Support Staff 1 Posted by Courtenay on 25 Apr, 2014 08:56 PM

   

   Hey Torea,
   we have a process that aggressively tries to process emails that come in, and if they error, it retries. This customer's email was a weird format that didn't quite complete all the steps that define 'success' so it kept retrying. I've fixed a bug in that code and removed his emails. Sorry for the inconvenience!

   • Edit

2. brandi closed this discussion on 25 Apr, 2014 09:14 PM.

3. Torea Rodriguez re-opened this discussion on 25 Apr, 2014 09:29 PM

4. 2 Posted by Torea Rodriguez on 25 Apr, 2014 09:29 PM

   

   Courtenay,

   Thanks so much for fixing this! Thanks so much.

   Followup question, if we marked him as a spammer, will he always be marked that way? or can I mark this guys account as a regular one?

   Thanks, Torea

   On Apr 25, 2014, at 13:56, Courtenay <[email blocked]> wrote:

   • Edit

5. Support Staff 3 Posted by Courtenay on 25 Apr, 2014 09:58 PM

   

   you can remove him from the blocked email list: go to users and blocked emails http://help.coradine.com/dashboard/blocked_emails

   • Edit

6. 4 Posted by Torea Rodriguez on 25 Apr, 2014 10:04 PM

   

   Courtenay,

   Thanks so much! We are all set.

   Have a great weekend!

   Torea

   On Apr 25, 2014, at 14:58, Courtenay <[email blocked]> wrote:

   • Edit

7. Support Staff 5 Posted by brandi on 25 Apr, 2014 10:08 PM

   

   Awesome - and you!

   • Edit

8. brandi closed this discussion on 25 Apr, 2014 10:08 PM.