Search seems to not function very effectively

Ben's Avatar

Ben

29 Jun, 2009 06:35 PM

I have had a couple of users of our support forum reporting that the search function is not particularly useful and effective. I have had the same experience. Many times I find myself search for a word I know to be in more than one discussion and get zero results. Whats up with tender search?

Ben

  1. 1 Posted by ben on 29 Jun, 2009 06:37 PM

    ben's Avatar

    for example if I search for the term "search" I would expect to see this discussion in the results. And I do not.

  2. 2 Posted by Kyle Neath (Git... on 29 Jun, 2009 07:30 PM

    Kyle Neath (GitHub Staff) 's Avatar

    When I search for 'search' I indeed get this discussion (on page 2). Narrowing it down to 'search effective' I get exactly this discussion: https://help.tenderapp.com/search?q=search%2Beffective&t=d&scope=all

    Are you sure that you're not searching FAQs when you're looking for discussions? You can set the default search functionality in Admin / Site Settings (either FAQs or Discussions). By default, we search for FAQs to head off new support questions.

    Let me know if you have any more specific searches and results you'd expect to find.

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