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ppassword reset/email recognition

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Susan Bolhafner

03 Dec, 2014 05:31 PM

I'm trying to reset my untappd password but the system does not rrecognize my .net as a valid address. Please advise.

1. Support Staff 1 Posted by brandi on 03 Dec, 2014 06:31 PM

   

   Hi Susan,

   You've reached customer support for Tenderapp.com; UnTappd uses us as their helpdesk. You can reach them directly, here: http://help.untappd.com/discussion/new.

   Thanks!
   Brandi

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2. brandi closed this discussion on 03 Dec, 2014 06:31 PM.

3. stlsusan re-opened this discussion on 03 Dec, 2014 07:19 PM

4. 2 Posted by stlsusan on 03 Dec, 2014 07:19 PM

   

   Thank  you for your  reply. They referred me to you. The help ticket generator on their site does not recognize swbell.net as a valid email address.  

   Sent via the Samsung Galaxy Note® 3, an AT&T 4G LTE smartphone

   <div>-------- Original message --------</div><div>From: brandi <[email blocked]> </div><div>Date:12/03/2014 12:31 PM (GMT-06:00) </div><div>To: [email blocked] </div><div>Cc: </div><div>Subject: Re: ppassword reset/email recognition [Problems #70525] </div><div>

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5. Support Staff 3 Posted by brandi on 03 Dec, 2014 07:38 PM

   

   Hi,

   Sorry for the confusion. We are not showing [email blocked] as a registered user either - is there perhaps another email address you used to create your account?

   Thanks,
   Brandi

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6. Support Staff 4 Posted by brandi on 09 Dec, 2014 01:19 AM

   

   Hi,

   Following up to see if we could be of further assistance. We were unable to locate a user account under [email blocked] - is there perhaps another email address you used to create your account?

   Cheers,
   Brandi

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7. brandi closed this discussion on 09 Dec, 2014 01:19 AM.