network connection timeout seemingly lasts forever

Bob Clancy's Avatar

Bob Clancy

02 Jul, 2009 02:10 PM

In build 0.4.15, I noticed a bug (or unimplemented feature):

If the Pre does not have an internet connection (ie:  Phone off (in airplane mode) and wifi is off (or wifi is on but the wifi's own internet connection is down), ths Spaz program appears to wait forever while looking for new tweets  (This bug likely existed since day 1 of Spaz (but I didn't test for this in prior versions).

Note: I discovered this when the DSL backing my home wifi went down when my phone was in airplane mode with wifi on. I turned the phone on (that is, turning airplane mode off) and with the Sprint network connection, everything worked normally.

  1. 1 Posted by rick on 02 Jul, 2009 02:22 PM

    rick's Avatar

    Hi Bob, I think you left this in the wrong forum. This is a support area for Tender Support. I imagine the product you're referring to uses Tender Support for its support forums.

  2. 2 Posted by Bob Clancy on 02 Jul, 2009 02:41 PM

    Bob Clancy's Avatar

    The wording on the page is bass-ackwards (in other words,conunter-intuitive). The link at the bottom of the http://spaz.tenderapp.com page (Found a bug in Tender?) points to https://help.tenderapp.com/discussion/new, which is the link I used to attempt to actually file a bug. Ed also emailed me back and mentioned that I needed to file it under "start a discussion". You guys will probably save countless conversations with this if you change the wording on your page to make it clear which link is for which purpose.

    I filed the bug under "Start a Discussion" as you and Ed had suggested.

    thanks,

    Bob

  3. 3 Posted by rick on 02 Jul, 2009 02:58 PM

    rick's Avatar

    Actually, these instances are pretty rare, and no one's ever
    identified that 'found a bug in Tender' link as the source of their
    problems. I'll see about changing it (or hiding it from our
    customers' customers). Thanks for the feedback.

  4. 4 Posted by Bob Clancy on 02 Jul, 2009 03:23 PM

    Bob Clancy's Avatar

    I get it now, that's for Sprint and other carriers to file bugs.

    thanks,
    --
    Bob

  5. 5 Posted by rick on 06 Jul, 2009 05:00 PM

    rick's Avatar

    Just FYI, but I deployed the suggested change. Only our customers, and not users like you, should see the 'Found a bug in tender?' link in the footer.

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