This site has a payment due

charles's Avatar


09 Jul, 2009 04:42 PM

I just updated our cc information. So, I was wondering if it will be automatically billed or if I need to do anything else to kick it off?

  1. 1 Posted by rick on 09 Jul, 2009 05:13 PM

    rick's Avatar

    It'll be billed at the end of the day. We're not locking accounts yet so there's no rush. We've been having some similar issues with Lighthouse lately, so we're working had on fixing those and making sure Tender starts off on the right foot. We'll be sending out an announcement on our plans for account locking procedures pretty soon.

    Please let us know right away if you continue to have problems, and we'll take care of them.

  2. 2 Posted by Sean Reilly on 09 Jul, 2009 07:39 PM

    Sean Reilly's Avatar

    I am also getting the "payment due" message, however my credit card information has been entered for months. I've entered new information so hopefully this helps, but it seems strange that the billing page says:

    On March 5, 2009 we will bill $49 to your Visa ending in XXXX

    March 5th??

  3. 3 Posted by Will on 09 Jul, 2009 07:41 PM

    Will's Avatar

    sreilly -- could you please file a separate discussion so we could obtain your account details in private?

  4. 4 Posted by rick on 09 Jul, 2009 07:57 PM

    rick's Avatar

    sreilly: I've found what looks like an old bug that affected a small
    number of accounts. The bug isn't there now, but it looks like a
    group of accounts created around the same time were affected, and
    haven't been billed. I've fixed the issue and you should see an
    invoice email tomorrow. I hope you enjoyed the free Tender usage :)

  5. 5 Posted by rick on 09 Jul, 2009 08:01 PM

    rick's Avatar

    Charles: your account was affected too. Please open a new discussion if you have billing problems after today and we'll take care of them.

  6. Nicole closed this discussion on 29 Apr, 2010 06:05 PM.

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