tag:help.tenderapp.com,2008-11-12:/discussions/problems/76363-creating-a-discussionTender: Discussion 2017-08-19T06:51:39Ztag:help.tenderapp.com,2008-11-12:Comment/394516972016-03-21T21:12:36Z2016-03-21T21:12:36Zcreating a discussion<div><p>Hi Kim,</p>
<p>Are you still experiencing this issue?</p>
<p>Thanks,<br>
Brandi</p></div>branditag:help.tenderapp.com,2008-11-12:Comment/394516972016-03-22T09:29:54Z2017-08-19T06:51:38Zcreating a discussion<div><p>Yes, every discussion I try to add fails!<br>
It worked before buy since we’re paying for the app it keeps failing</p></div>Kim Hellemanstag:help.tenderapp.com,2008-11-12:Comment/394516972016-03-22T12:14:09Z2016-03-22T12:14:09Zcreating a discussion<div><p>When you add watchers/CC, you need to put complete email
addresses. You don't need to CC other support staff.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/394516972016-03-22T13:10:11Z2017-08-19T06:51:39Zcreating a discussion<div><p>I disabled 2 user because we only have one licence.<br>
They are under disabled users. Can I deleate them?</p>
<p>Can I add support staff without paying for extra licences?</p></div>Kim Hellemanstag:help.tenderapp.com,2008-11-12:Comment/394516972016-03-22T13:11:21Z2016-03-22T13:11:21Zcreating a discussion<div><p>So, you are getting the error because you are trying to add "pj"
as a watcher but that isn't a valid email address.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/394516972016-03-22T13:14:43Z2016-03-22T13:14:43Zcreating a discussion<div><p>You can delete any unused support users.</p>
<p>You may appreciate, our business model is based on the number of
support users using the product. So, if you want more supporters,
you pay for them. Otherwise it's like going to a buffet and feeding
your whole family but only paying for one plate. :)</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/394516972016-03-22T15:11:25Z2017-08-19T06:51:39Zcreating a discussion<div><p>How can I delete the disabled users?</p></div>Kim Hellemanstag:help.tenderapp.com,2008-11-12:Comment/394516972016-03-22T18:49:50Z2016-03-22T18:49:50Zcreating a discussion<div><p>You cannot delete disabled users. I believe Courtenay meant to
say that you may <em>disable</em> any unused support users.</p></div>brandi