tag:help.tenderapp.com,2008-11-12:/discussions/problems/76373-delete-disabled-userTender: Discussion 2017-08-19T06:51:39Ztag:help.tenderapp.com,2008-11-12:Comment/394607962016-03-22T18:57:01Z2016-03-22T18:57:01Zdelete disabled user<div><p>Hi Kim,</p>
<p>You cannot delete a disabled user.</p>
<p>Best,<br>
Brandi</p></div>branditag:help.tenderapp.com,2008-11-12:Comment/394607962016-03-23T13:24:29Z2017-08-19T06:51:39Zdelete disabled user<div><p>Hello,</p>
<p>I need to delete the disabled user otherwise the app is useless!<br>
Can you do this for us?</p>
<p>I’m unable to add their email address to a case because they are mentioned in a disabled user!</p>
<p>Please let me know if this can be corrected otherwise we have to cancel our subscription.</p>
<p>Thanks,<br>
Kim</p></div>Kim Hellemanstag:help.tenderapp.com,2008-11-12:Comment/394607962016-03-23T18:50:38Z2016-03-23T18:50:38Zdelete disabled user<div><p>Hi Kim,</p>
<p>What is the user's email? And can you please send a screenshot
of you creating the discussion?</p>
<p>Thanks,<br>
Brandi</p></div>branditag:help.tenderapp.com,2008-11-12:Comment/394607962016-03-23T18:54:22Z2017-08-19T06:51:39Zdelete disabled user<div><p><a href="mailto:pj@cineak.com">pj@cineak.com</a><br>
<a href="mailto:Laurens@cineak.com">Laurens@cineak.com</a></p></div>Kim Hellemanstag:help.tenderapp.com,2008-11-12:Comment/394607962016-03-24T03:43:01Z2016-03-24T03:43:01Zdelete disabled user<div><p>Hi there, I've made those two disabled users just regular users
so you can add them to CCs etc.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/394607962016-03-25T08:18:23Z2017-08-19T06:51:39Zdelete disabled user<div><p>Hi Courtenay,</p>
<p>Thanks, does this mean we have to pay for the 2 extra users?</p></div>Kim Hellemanstag:help.tenderapp.com,2008-11-12:Comment/394607962016-03-25T08:24:18Z2016-03-25T08:24:18Zdelete disabled user<div><p>If they need to see support dashboard, then they are support
staff and you pay for them. They can subscribe to a category
without you manually CCing them on every discussion. That's how
most of our customers do it.</p>
<p>Otherwise you can just add them as watchers to every relevant
discussion, like you tried to do already. They are not support just
regular user. You don't pay for regular users.</p></div>Courtenay