tag:help.tenderapp.com,2008-11-12:/discussions/problems/77112-huge-amount-of-emails-in-not-queuedTender: Discussion 2018-10-18T06:27:47Ztag:help.tenderapp.com,2008-11-12:Comment/403581832016-07-19T20:54:42Z2016-07-19T20:54:42ZHuge amount of emails in "Not Queued"<div><p>Hi Dave, that's actually a new list, which is why it seems
strange to you. It helps find things you may have missed - E.g. if
you aren't using discussion activity filters to return items to
pending after an inactivity timeout.<br>
Previously the only filter to view unqueued was on the pending box
but that would ignore where support replied and got no user
response. I also understand not everyone uses a fully queued
workflow..<br>
Some of the older data is not accurate but we are slowly
re-processing those old discussions.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/403581832016-07-19T21:37:19Z2016-07-19T21:37:19ZHuge amount of emails in "Not Queued"<div><p>Thanks Courtenay, I will pass that on to the team and see if
they are any less confused afterwards ;-)</p>
<p>Cheers,</p>
<p>Dave</p></div>Davetag:help.tenderapp.com,2008-11-12:Comment/403581832016-07-19T22:19:00Z2016-07-19T22:19:00ZHuge amount of emails in "Not Queued"<div><p>Let me know! :) I think having the count be based on the
open/closed filter would be an improvement...</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/403581832016-07-19T22:57:54Z2016-07-19T22:57:54ZHuge amount of emails in "Not Queued"<div><p>Yeah.. but even then the count of open items in unqueued is
almost 3K, which is probably 2500 more than what is actually open
when I look at the other queues.</p></div>Davetag:help.tenderapp.com,2008-11-12:Comment/403581832016-07-19T23:04:09Z2016-07-19T23:04:09ZHuge amount of emails in "Not Queued"<div><p>From a quick look at it, seems like in some cases people just
forgot to click "close".<br>
Or, dealt with the issue and removed it from the queue. So now it's
in "not queued" because it isn't in a queue.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/403581832016-07-19T23:14:15Z2016-07-19T23:14:15ZHuge amount of emails in "Not Queued"<div><p>I can totally see <em>certain</em> people removing it from a
queue instead of closing it.. argh. I’ll check with the
Support team boss and see how she’d prefer to
proceed…</p>
<p>Cheers,</p>
<p>Dave</p></div>Davetag:help.tenderapp.com,2008-11-12:Comment/403581832016-07-19T23:16:00Z2016-07-19T23:16:00ZHuge amount of emails in "Not Queued"<div><p>I can do some automated things for you to quickly deal with
various situations once you define what, exactly, those are.</p>
<p>Can also probably just hide the 'unqueued' list. It's a day-old
feature that may be more harmful than helpful.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/403581832016-07-20T00:35:22Z2016-07-20T00:35:22ZHuge amount of emails in "Not Queued"<div><p>I’ll talk to Sue and get back to you..</p>
<p>As for hiding it, that might make less work for you ;-)</p>
<p>Cheers,</p>
<p>Dave</p></div>Dave