Hi there,
We are using Tender App for our Dooster tool support.
We have had one of our customers complain that they have made
a discussion which has had no response... but we cannot see it
in our dashboard.
Please could you advise.
Best wishes,
Laura-Jayne
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#1 Posted by Courtenay Support staff on 11 Aug, 2016 01:26 PM
Do you have any more specifics? We need something to actually search for in log files.
#2 Posted by Laura-Jayne on 11 Aug, 2016 01:37 PM
Hello,
Thank you for getting back to me.
Our customer created a discussion with the following email address:
[email blocked]
Please let me know if you require further informaton.
#3 Posted by Laura-Jayne on 11 Aug, 2016 02:03 PM
Hello,
Thank you for getting back to us.
It looks like the problem has solved itself.
There was about a 3 hour delay in a customers
discussion coming through to us.
Thanks,
Laura-Jayne
Courtenay closed this discussion on 11 Aug, 2016 02:05 PM.