Issue with connectivity from Infusionsoft Customer Hub in Chrome

Melanie Heywood's Avatar

Melanie Heywood

11 Oct, 2016 09:07 PM

Hi, until yesterday we could connect over from Customer Hub to the Tender app and be logged in fine. Now it's not logging in automatically and won't let us log in manually to the Tender App. It works in Firefox but not Chrome. Any ideas? No errors, just keeps showing logged out when we click over to Tender, even though logged into Customer Hub.

Thanks!

  1. Support Staff 1 Posted by brandi on 11 Oct, 2016 11:09 PM

    brandi's Avatar

    Hi Melanie,

    We are aware of this issue and working on it. Thanks for your patience.

    Best,
    Brandi

  2. 2 Posted by Melanie Heywood on 12 Oct, 2016 03:34 PM

    Melanie Heywood's Avatar

    Ok thank you very much!

  3. Support Staff 3 Posted by Courtenay on 12 Oct, 2016 08:32 PM

    Courtenay's Avatar

    Please confirm if this is still broken, as we fixed a few issues related to login.

  4. 4 Posted by Melanie Heywood on 12 Oct, 2016 08:57 PM

    Melanie Heywood's Avatar

    Yes, it's still not working on Chrome. Just on Firefox. Thank you!

    Best regards,

    *Melanie Heywood*
    Chief Technology Officer
    855.528.8243 Ext 737
    www.EnterprisesLLC.com <http://www.enterprisesllc.com/>

  5. brandi closed this discussion on 13 Oct, 2016 09:13 PM.

  6. Melanie Heywood re-opened this discussion on 14 Oct, 2016 01:25 PM

  7. 5 Posted by Melanie Heywood on 14 Oct, 2016 01:25 PM

    Melanie Heywood's Avatar

    Thank you it looks like it's working again now!

    Melanie

    Best regards,

    *Melanie Heywood*
    Chief Technology Officer
    855.528.8243 Ext 737
    www.EnterprisesLLC.com <http://www.enterprisesllc.com/>

  8. Support Staff 6 Posted by brandi on 14 Oct, 2016 05:40 PM

    brandi's Avatar

    Great!!

  9. brandi closed this discussion on 14 Oct, 2016 05:40 PM.

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