tag:help.tenderapp.com,2008-11-12:/discussions/problems/7921-madewithlovetenderappcom-not-usable-in-private-modeTender: Discussion 2018-10-18T06:27:22Ztag:help.tenderapp.com,2008-11-12:Comment/171980772012-07-10T10:03:13Z2012-07-10T10:03:13Zmadewithlove.tenderapp.com not usable in private mode<div><p>Hi Laurent, that sounds like you have set a custom login URL.
The login URL is supposed to provide Tender with the SSO details
(authentication from your own site). If you aren't actually
providing any SSO or login at that url then remove it from your
settings.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/171980772012-07-10T10:15:47Z2012-07-10T10:15:53Zmadewithlove.tenderapp.com not usable in private mode<div><ol>
<li>
<p>Is this a new restriction?</p>
</li>
<li>
<p>I can't seem to be able to answer support calls after successful
login, I keep getting a "Oeps something went wrong" when clicking
on the specific subject in my queue, to open the request.</p>
</li>
</ol></div>Laurent Goossenstag:help.tenderapp.com,2008-11-12:Comment/171980772012-07-10T19:29:09Z2012-07-10T19:29:09Zmadewithlove.tenderapp.com not usable in private mode<div><p>Laurent,</p>
<p>We haven't changed anything on our end. I think we are having a
bit of miscommunication. Did you change something on your end and
now things aren't working?</p></div>Amandatag:help.tenderapp.com,2008-11-12:Comment/171980772012-07-11T07:40:22Z2012-07-11T07:40:25Zmadewithlove.tenderapp.com not usable in private mode<div><p>Amanda, that's just it, we did not change anything. All was fine
up until a few days ago.</p>
<p>This is the situation we had, and would like to see back:<br>
- url for our customers: support.madewithlove.be - private mode
(only specified customers have access, which we grant manually)</p>
<p>Please advise on how we can (re)configure Tenderapp to reach
this goal.</p>
<p>Thanks in advance.</p>
<p>Kind regards,<br>
Laurent</p></div>Laurent Goossenstag:help.tenderapp.com,2008-11-12:Comment/171980772012-07-11T17:34:32Z2012-07-11T17:34:32Zmadewithlove.tenderapp.com not usable in private mode<div><p>It looks like you guys are using SSO. Are you logging in through
your application first to get into Tender?</p></div>Amandatag:help.tenderapp.com,2008-11-12:Comment/171980772012-07-16T06:26:51Z2012-07-16T06:26:51Zmadewithlove.tenderapp.com not usable in private mode<div><p>No, we let our clients log in on your login page.<br>
We configured the alias 'support.madewithlove.be' in our settings
page on<br>
your application.</p>
<p>After entering correct username and password, your application
returns<br>
'invalid user'.</p>
<p>Please look into this.</p>
<p>Op 11 jul. 2012 19:35 schreef "Amanda" <<br>
<a href=
"mailto:tender+dee3fb3823712745884838513065e363c83e06c9e@tenderapp.com">
tender+dee3fb3823712745884838513065e363c83e06c9e@tenderapp.com</a>>
het<br>
volgende:</p></div>Laurent Goossenstag:help.tenderapp.com,2008-11-12:Comment/171980772012-07-16T17:54:48Z2012-07-16T17:54:48Zmadewithlove.tenderapp.com not usable in private mode<div><p>Laurent,</p>
<p>Right now you have single sign on enabled.</p>
<div class="thumbnail"><a href=
"https://skitch.com/arharasty/eg955/log-in-faqs-madewithlove-support">
<img alt="Log in / FAQs - madewithlove Support" src=
"https://img.skitch.com/20120716-dd4qc96pdq3fm6wjwu16sqhtcq.preview.jpg"></a></div>
<p>You might try turning it off in your site settings and seeing if
that does not resolve the issue that you are having. If not, let me
know and we will continue to troubleshoot.</p></div>Amandatag:help.tenderapp.com,2008-11-12:Comment/171980772012-07-17T18:56:58Z2012-07-17T18:56:58Zmadewithlove.tenderapp.com not usable in private mode<div><p>Just checking back in to see if you were able to resolve the
issue?</p></div>Amandatag:help.tenderapp.com,2008-11-12:Comment/171980772012-07-18T08:31:54Z2012-07-18T08:31:55Zmadewithlove.tenderapp.com not usable in private mode<div><p>Thanks it's fine for now.</p>
<p>Kind regards,<br>
Laurent</p></div>