can you please allow .ipd faile attachment (to both emails and on the support site)

Christophe 's Avatar

Christophe

05 Dec, 2017 01:12 PM

Hi,

we are requiring our our customers to send us some .ipd file (these files contains diagnostic info related to our product).

Can you please allow them as attachment, both when attached in an email response and when attached directly on our support site? Currently attaching an ipd file from our support site gently fails with an explicit error (see attached snapshot) while email with attachment apparently are not accepted by tender (and there is now error send back to the user)

Thanks for your help

Christophe

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