tag:help.tenderapp.com,2008-11-12:/discussions/problems/852-cant-use-widget-to-log-in-to-private-siteTender: Discussion 2018-10-18T06:26:06Ztag:help.tenderapp.com,2008-11-12:Comment/3467102009-09-04T18:49:51Z2009-09-04T18:49:51ZCan't use widget to log in to private site<div><p>Sorry for not responding, I thought someone else replied with a
quick blurb. We're looking into this.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/3467102009-09-04T18:50:06Z2012-07-20T15:38:29ZCan't use widget to log in to private site<div><p>This discussion was assigned to Rick, on ticket 483.</p></div>Systemtag:help.tenderapp.com,2008-11-12:Comment/3467102009-09-04T22:01:18Z2009-09-04T22:01:21ZCan't use widget to log in to private site<div><p>Hey, that's great. Thanks. Would this be something that could be
fixed quickly or is it likely going to take a while?</p></div>jonotag:help.tenderapp.com,2008-11-12:Comment/3467102009-09-04T22:05:12Z2009-09-04T22:05:12ZCan't use widget to log in to private site<div><p>Hopefully fairly quickly. I just found and fixed one issue due
to the<br>
way the JS widget was escaping the multipass token. It's still<br>
rejecting the token somewhere, so I'm trying to track this nasty
bug<br>
down.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/3467102009-09-05T00:16:59Z2009-09-05T00:16:59ZCan't use widget to log in to private site<div><p>Okay, I think I finally got this fixed. It looks like it was
some weirdness with how the browser was handling the Tender session
cookie from the other app page's iframe.<br></p>
<p>All my tests showed that yes, requests to
<code>http://URL?sso=TOKEN</code> did in fact log the user in
properly. But it doesn't matter if the browser does something
totally different. It appears that the cookie sessions aren't
persisted from request to request from the widget iframe. I'm not
sure, but I'm now passing the SSO token around from page to
page.</p>
<p>You'll want to make sure that the timeout you set when
generating the SSO token is long enough. If you set it to just 5
minutes, the SSO won't log in if a user sits idle at a page for 10
minutes before attempting to send feedback through the widget.</p>
<p>Let me know if you have any other problems.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/3467102009-09-05T17:15:23Z2009-09-05T17:15:29ZCan't use widget to log in to private site<div><p>Thanks for your quick response. I'm a little confused, though.
:)</p>
<p>We aren't using SSO. I just want to be able to log in to a
private site manually through the widget and have it work.</p>
<p><strong>What I did:</strong> Clicked the Help and Support Tender
tab on our site and then logged in to our private site.</p>
<p><strong>What happened:</strong> The widget window showed the
private site log in (without the 'X' in the upper left to close
it). But after I successfully logged in the browser continued to
render the Tender pages within the little widget window.</p>
<p><strong>What I expected to happen:</strong> The widget window
would show the private site log in and a Close button. When I
successfully enter my log in information I would be directed to the
standard widget issue entry screen within the widget (not the
Tender site which can't scale within the widget window).</p>
<p>I've attached a screen shot of the Tender widget after I
successfully logged in.</p></div>jonotag:help.tenderapp.com,2008-11-12:Comment/3467102009-09-08T22:59:01Z2009-09-08T22:59:01ZCan't use widget to log in to private site<div><p>Hi, the widget isn't really designed for private sites. It'd
work seamlessly if you were passing in an SSO multipass token to
log users in automatically. I had a fix in place, but QA testing
revealed a nasty bug. Stupid Accept headers :)<br></p>
<p>Also, sorry for the confusion. We had a problem with the widgets
not storing multipass and I thought this was lumped in with that
issue.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/3467102009-09-25T14:20:11Z2009-09-25T14:20:11ZCan't use widget to log in to private site<div><p>I just wanted to point out another of the points raised in the
initial posting, "Tender pages rendering within the little widget
display window".</p>
<p>When you click on the "This widget is powered by Mike's Tender."
link at the bottom of the initial widget display window content -
the rather wide app is rendered in the little widget display window
- it might be confusing for my users - if that popped up in a new
browser window I would be a happy man :)</p></div>Gaztag:help.tenderapp.com,2008-11-12:Comment/3467102009-09-28T04:07:09Z2009-09-28T04:07:09ZCan't use widget to log in to private site<div><p>You know, I added a target attribute, but it just opens in the
full browser window. It's not a <em>new</em> browser window, so
it's better than being rendered inside the widget frame.<br></p>
<p>I also double checked the private site stuff. Logging in works
fine. I'm resolving this issue now. Let me know if you have any
more feedback.</p></div>rick