Auto-responders looping problem

sergio.larosa's Avatar


31 May, 2018 07:50 AM

Hello there,

Within my company, we have the same issue explained here:

We use TenderApp for one of the products and Intercom for another one. If a client insert both helpdesks email addresses the fire starts and everybody gets full of tickets. I suppose there is not a way to block an entire email domain from this page //dashboard/blocked_emails. We would like to block emails from Is there a way to do it - maybe wildcards can work? Or you can do it on your own side?

Thanks in advance,


  1. Support Staff 1 Posted by Courtenay on 31 May, 2018 10:11 PM

    Courtenay's Avatar

    this is a tricky one.. i'll look into the wildcard!

  2. 2 Posted by sergio.larosa on 05 Jun, 2018 11:33 AM

    sergio.larosa's Avatar

    Hello Courtenay,

    Any updates on this?

    Please let me know as it's a quite urgent issue and we need to address it as soon as possible.



  3. 3 Posted by sergio.larosa on 18 Jun, 2018 07:09 AM

    sergio.larosa's Avatar


    Any news on this?


  4. Support Staff 4 Posted by Courtenay on 19 Jun, 2018 08:23 PM

    Courtenay's Avatar

    this is deployed now. anything in the blocked email list in the form '' will be blocked (i.e. missing username part).

  5. brandi closed this discussion on 27 Jun, 2018 02:20 PM.

Discussions are closed to public comments.
If you need help with Tender please start a new discussion.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac