Pending list and all queues seem to have been deleted

sreilly's Avatar

sreilly

18 Oct, 2018 10:46 AM

I see some comments by others on this, but posting another thread to see if we can get Tender's attention.

All of our queues and the pending list in the dashboard were apparently reset and none of the tickets/discussions appear in them. I really hope you can restore all of the messages into the queues as we had a lot of work put into those.

Thanks,
Sean

  1. Support Staff 1 Posted by brandi on 18 Oct, 2018 07:18 PM

    brandi's Avatar

    Hi Sean,

    We had an issue with one of our servers which has effected the Pending Discussions and other queues; however the data IS searchable and is not lost. We are working to restore all queues and will keep you informed as progress is made.

    We realize this is unacceptable and we sincerely apologize for this major inconvenience to your work day.

    Brandi

  2. Support Staff 2 Posted by Courtenay on 18 Oct, 2018 08:03 PM

    Courtenay's Avatar

    Sean, this is fixed now.

  3. Courtenay closed this discussion on 18 Oct, 2018 08:03 PM.

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