To those with massive amounts of missing tickets

ioa's Avatar

ioa

18 Oct, 2018 06:31 PM

I thought I would share what we have learned of this problem, since it seems there is no word from Tender on the matter still. It appears to be a problem with the Dashboard component alone. If you browse the system through the public listing mechanism (like you did to find this message) then all tickets are available. It is naturally not as good of an interface for working through one's queues, but importantly the data is not lost!

  1. ioa closed this discussion on 18 Oct, 2018 06:31 PM.

  2. ioa re-opened this discussion on 18 Oct, 2018 06:31 PM

  3. Support Staff 1 Posted by brandi on 18 Oct, 2018 07:19 PM

    brandi's Avatar

    Hi,

    Yes, indeed you are right.

    We had an issue with one of our servers which has effected the Pending Discussions and other queues; however the data IS searchable and is not lost. We are working to restore all queues and will keep you informed as progress is made.

    We realize this is unacceptable and we sincerely apologize for this major inconvenience to your work day.

    Brandi

  4. Support Staff 2 Posted by Courtenay on 18 Oct, 2018 07:41 PM

    Courtenay's Avatar

    Hi ioa, your site should be regenerated now and queues and dashboard back online.

  5. Courtenay closed this discussion on 18 Oct, 2018 07:41 PM.

  6. ioa re-opened this discussion on 18 Oct, 2018 08:08 PM

  7. 3 Posted by ioa on 18 Oct, 2018 08:08 PM

    ioa's Avatar

    Thank you for the update. It looks like whatever you did on your side
    may still be rolling out. The earliest ticket I have in the Pending/All
    Dashboard list is the same one from before, early this morning, and all
    of the queue listings are still empty.

    I'll give it another check in a half hour or so.

    --
    Ioa Petra'ka
    Literature & Latte - Makers of Scrivener and Scapple
      <https://www.literatureandlatte.com>

  8. Support Staff 4 Posted by brandi on 19 Oct, 2018 10:11 PM

    brandi's Avatar

    Hi Ioa,

    Your site should be regenerated now and queues and dashboard back online. Sorry again for hassle.

    Best,
    Brandi

  9. brandi closed this discussion on 19 Oct, 2018 10:11 PM.

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