tag:help.tenderapp.com,2008-11-12:/discussions/problems/9310-search-functionality-is-currently-unavailable-on-both-tender-and-our-tender-support-siteTender: Discussion 2018-10-18T06:27:24Ztag:help.tenderapp.com,2008-11-12:Comment/193932892012-10-07T12:49:26Z2012-10-07T12:49:26ZSearch functionality is currently unavailable on both Tender and our Tender support site<div><p>We are I'm working on it - sorry about that. (6am Sunday morning
local time. Very seriously working on it.) I don't have an ETA
right now but should have more information soon.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/193932892012-10-08T12:15:42Z2012-10-08T12:16:01ZSearch functionality is currently unavailable on both Tender and our Tender support site<div><p>FYI, I'm getting the same from ~all (5 of 5) searches at 5 AM
PDT on Monday morning. Returns "Search functionality is temporarily
unavailable. We are working to correct the problem."</p></div>Troytag:help.tenderapp.com,2008-11-12:Comment/193932892012-10-08T17:25:02Z2012-10-08T17:25:02ZSearch functionality is currently unavailable on both Tender and our Tender support site<div><p>Troy,</p>
<p>Thank you for the report. We're working hard to resolve the
issue. We'll update you here when we have more info!</p></div>Amandatag:help.tenderapp.com,2008-11-12:Comment/193932892012-10-15T19:09:16Z2012-10-15T19:09:16ZSearch functionality is currently unavailable on both Tender and our Tender support site<div><p>Hi Troy, Jonathan,</p>
<p>We had a rough few days with search, as I'm sure you have
noticed. The good news is that everything is back to normal. We
rebuilt a new index on a new cluster, and made a few architectural
changes along the way. In particular we added monitoring and
increased isolation between sites which means that errors on one
site should not affect other sites, but also that search should be
much faster than it was.</p>
<p>I really want to apologize for the trouble this has caused you.
We worked days and nights to fix this, but search is a big part of
the support workflow, so the degraded service was still a pain. So
thank you for bearing with us.</p>
<p>In any case, everything is working now. If you notice any error
or missing discussion when you search, let us know right away.</p>
<p>I hope you'll have a great week, and let me know if you have any
question.</p>
<p>Cheers!</p></div>Julientag:help.tenderapp.com,2008-11-12:Comment/193932892012-10-15T21:26:50Z2012-10-15T21:26:50ZSearch functionality is currently unavailable on both Tender and our Tender support site<div><p>Hi Julian,</p>
<p>Okay, thanks for the update.</p>
<p>Also, could someone make this ticket public again, like it was
until a day or two ago?</p>
<p>Wish: a new timestamped entry when the visibility is changed on
a ticket. It's annoying to paste a URL to a ticket (that I
originally reached publicly..) and have it not found. And it just
doesn't look good to have the visibility silently shift underneath
me.</p>
<p>I'd also say it's worth mentioning in a comment when a ticket is
made private and why. We do that in our responses to customers
(unless it's patently obvious that someone over-disclosed).</p>
<p>Thanks,</p>
<p>Troy</p></div>Troytag:help.tenderapp.com,2008-11-12:Comment/193932892012-10-15T21:47:28Z2012-10-15T21:47:28ZSearch functionality is currently unavailable on both Tender and our Tender support site<div><p>Hey Troy,</p>
<p>I've made the discussion public again. As I said in the other
discussion about spam, I usually mark discussion as private, in
particular when they are closed, irrelevant of whether they contain
sensitive information or not. This is my personal habit, though I
can see how that can be frustrating.</p>
<p>As you have remarked, there is in fact an internal comment when
the privacy changes, but there is no public view of this, unless
explained by the staff member who does it. I don't think we intend
to change that: it's easy for team member to explain why they are
changing privacy if they want to do so, or to not give any reason
if it doesn't feel necessary.</p>
<p>So I apologize for changing the privacy without telling you. It
was not needed and not the right thing to do either. There is
nothing particular to hide in this discussion either and will thus
stay rightfully public.</p>
<p>Thanks for reaching out and expressing this concern, support
staff grows thanks to their users :)</p>
<p>Feel free to continue the conversation if it feels needed.</p>
<p>Cheers.</p></div>Julientag:help.tenderapp.com,2008-11-12:Comment/193932892012-10-15T21:57:48Z2012-10-15T21:57:48ZSearch functionality is currently unavailable on both Tender and our Tender support site<div><p>Great reply and thank you all around. We're passionate about
Tender because we care - it beats the alternative ;-) Cheers,</p>
<p>Troy</p></div>Troy