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search not working right

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Christi

12 Oct, 2012 01:59 PM

Hi,

I can use the 'search' function now (unlike a few days ago), but it does not seem to be searching all of our discussions. I am looking for a few particular discussion withs a specific key word and only one discussion shows up in the search results. But I know there are several other discussions with the key word.
What can I do? How/when can it be fixed?

1. 1 Posted by Nicole on 12 Oct, 2012 03:46 PM

   

   Christi -

   We have been experiencing troubles with our search engine and have been working non stop this week to fix it. We'll update you as soon as we have more information to share on the fix.

   Thanks for your patience,
   Nicole

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2. 2 Posted by Andy on 12 Oct, 2012 09:53 PM

   

   Nicole,

   Could you keep me up to date also.

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3. 3 Posted by Julien on 12 Oct, 2012 10:52 PM

   

   Hi Christi, Andy,

   Here is a quick update.

   We're aware that search is still having issues -- we have been working days and night on it for over a week to keep it at least at a minimal level of responsiveness. We created a new cluster yesterday but this new cluster had issues as well. We are now re-creating a 3rd one on the side, on more powerful machines, and reindexing all sites.

   The problem is that we can't easily re-route part of the traffic to the new cluster, so we'll have to switch everyone at the same time once indexing is finished. Looking at the current indexing speed, this should happen over the weekend.

   We're very sorry, but we greatly appreciate you bearing with us a bit more.

   Thanks.

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4. 4 Posted by Julien on 15 Oct, 2012 06:51 PM

   

   Hi Christi, Andy,

   As you may have noticed, search is working again. We rebuilt a full new index on a brand new cluster, and made some architectural changes along the way. In particular we added more monitoring and increased the isolation between sites, so that issues with one site do not affect others. This should also result in better responsiveness in general.

   I really apologize for the bumpy ride this has been over the past few days. We worked days and nights to bring service back to normal, but search is a big part of the service we offer, and I know how much it can affect your daily workflow.

   Everything looks fast and stable now, but if you notice any error or missing discussion while searching, let us know immediatly.

   Thanks again for bearing with us, and have a great week!

   Cheers.

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5. Julien closed this discussion on 15 Oct, 2012 06:51 PM.