Appearance of email thread

Teri, Privia Health

16 Nov, 2014 08:11 PM

Hi

How do I keep the original email in the reply? I know I can copy and paste the original question but is there a way to set up the system so that this is done automatically?

Thanks
Teri

  1. #1 Posted by Julien on 17 Nov, 2014 02:34 PM

    Hey Teri,

    You currently use a custom template, which does not output the previous comment. You can look at the default which automatically shows the last reply.

    Let me know if that works out for you.

    Cheers.

  2. brandi closed this discussion on 18 Nov, 2014 11:54 PM.

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