Knowledge Base Categories

Clutter Admin's Avatar

Clutter Admin

03 Sep, 2015 05:50 PM

We just imported our Knowledge Base to Tender and we have a lot of categories that are no longer relevant in this platform. How do we delete a category? Or at least hide it from our users?

Thanks!

  1. 1 Posted by Nicole on 03 Sep, 2015 07:31 PM

    Nicole's Avatar

    If you go to "Manage Categories" in your Dashboard (http://clutter-diet.tenderapp.com/dashboard/categories), you'll see the option to remove is shown to the far right of the category name when you hover over the category. Be advised that if you delete a category that all discussions within the category are deleted as well.

    Thanks,
    Nicole

  2. 2 Posted by Clutter Admin on 03 Sep, 2015 08:56 PM

    Clutter Admin's Avatar

    Thank you! What if the knowledge base article is listed under more than one category?

     

    The Clutter Diet® Team

    Austin 512-498-9800 ext. 71

    Toll Free 866-915-3438 ext. 71

     <mailto:[email blocked]> [email blocked]

    -------------------------------------------

    Get your house in shape® at <http://www.clutterdiet.com/> www.clutterdiet.com

    Read our blog at <http://www.clutterdietblog.com/> www.clutterdietblog.com

    Get our daily tips on Twitter <http://twitter.com/#!/clutterdiet> and Facebook <http://www.facebook.com/home.php#!/clutterdiet> , and weekly video tips on YouTube <http://www.youtube.com/user/clutterdiet>

     

     

     P Please consider the environment before printing this e-mail.

  3. 3 Posted by Nicole on 03 Sep, 2015 09:52 PM

    Nicole's Avatar

    Knowledge base articles can only belong to a single section/category.

    Thanks,
    Nicole

  4. Nicole closed this discussion on 03 Sep, 2015 09:52 PM.

  5. Clutter Admin re-opened this discussion on 03 Sep, 2015 09:59 PM

  6. 4 Posted by Clutter Admin on 03 Sep, 2015 09:59 PM

    Clutter Admin's Avatar

    When we exported, our articles were under different categories. So, does that mean that when we imported they just went into one category?

     

    The Clutter Diet® Team

    Austin 512-498-9800 ext. 71

    Toll Free 866-915-3438 ext. 71

     <mailto:[email blocked]> [email blocked]

    -------------------------------------------

    Get your house in shape® at <http://www.clutterdiet.com/> www.clutterdiet.com

    Read our blog at <http://www.clutterdietblog.com/> www.clutterdietblog.com

    Get our daily tips on Twitter <http://twitter.com/#!/clutterdiet> and Facebook <http://www.facebook.com/home.php#!/clutterdiet> , and weekly video tips on YouTube <http://www.youtube.com/user/clutterdiet>

     

     

     P Please consider the environment before printing this e-mail.

  7. 5 Posted by Nicole on 03 Sep, 2015 10:36 PM

    Nicole's Avatar

    Yes, they would have gone into only one category. See your articles in the dashboard here - http://clutter-diet.tenderapp.com/dashboard/kb.

    Thanks,
    Nicole

  8. 6 Posted by Clutter Admin on 03 Sep, 2015 10:39 PM

    Clutter Admin's Avatar

    How do we keep the article and remove the category?

     

    The Clutter Diet® Team

    Austin 512-498-9800 ext. 71

    Toll Free 866-915-3438 ext. 71

     <mailto:[email blocked]> [email blocked]

    -------------------------------------------

    Get your house in shape® at <http://www.clutterdiet.com/> www.clutterdiet.com

    Read our blog at <http://www.clutterdietblog.com/> www.clutterdietblog.com

    Get our daily tips on Twitter <http://twitter.com/#!/clutterdiet> and Facebook <http://www.facebook.com/home.php#!/clutterdiet> , and weekly video tips on YouTube <http://www.youtube.com/user/clutterdiet>

     

     

     P Please consider the environment before printing this e-mail.

  9. 7 Posted by Nicole on 04 Sep, 2015 12:43 AM

    Nicole's Avatar

    If you do this through the web UI, you can click on the article and edit the section it belongs to. Here are the docs if you plan to update via API - https://help.tenderapp.com/kb/api/kb-articles#updating-an-article.

    You'll see the existing sections and the article count in the left-hand sidebar on this page - http://clutter-diet.tenderapp.com/dashboard/kb

    Thanks,
    Nicole

  10. brandi closed this discussion on 09 Sep, 2015 07:35 PM.

Discussions are closed to public comments.
If you need help with Tender please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac